Elements and Performance Criteria
- Plan and develop operational procedures
- Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
- Scope, focus and extent of the operational procedure/s are discussed and validated with affected personnel
- Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
- Factors likely to impact on the development process are identified and techniques are adopted for their incorporation into the procedure/s
- Proposed operational procedures are researched using a range of sources and provision is made to include user input
- Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations, in accordance with workplace procedures
- New operational procedures are trialled with a target group as required
- Performance indicators are developed to measure the effectiveness of the operational procedure/s
- Monitor the implementation of the operational procedure/s
- Introduction of the operational procedure/s for selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
- Effective induction and supervision is provided to support personnel in implementing the new procedure/s
- Personnel performance is monitored to ensure adherence to the operational procedure/s and to assess the requirement to modify the process
- Solicited feedback is actively sought from personnel implementing the operational procedure/s
- Evaluate the implementation of operational procedures
- Effectiveness of the operational procedure/s is assessed against developed performance indicators
- Operational procedure/s are modified/deleted as required, in accordance with evaluation mechanism and enterprise requirements
- Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure/s
- Records, reports and recommendations for improvement are managed within the workplace information systems and processes