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Elements and Performance Criteria

  1. Analyse passenger transport needs
  2. Determine requirements for passenger transport services
  3. Develop passenger transport plans

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements

applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices

communicating effectively with others

consulting and negotiating with stakeholders

developing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example:

complex charter service

complex commercial contract non public transport passenger service

complex scheduled ongoing public transport service

large community event

developing complex plans and documents

managing contingencies in relation to passenger transport problems

managing passenger transport logistics

negotiating arrangements with suppliers

planning and organising workload

researching and analysing passenger transport options

working within budgets and developing different scenarios for consideration.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning

customer and client services relationships

different passenger transport alternatives to be considered in the planning process

legislation, regulations and industry codes that affect passenger transport planning

resource requirements for a passenger transport strategy, including human and physical resources

risk management issues associated with passenger transport

sources of specialist assistance for integrated passenger transport planning

technology and equipment used for coordinating passenger transport services.