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Elements and Performance Criteria

1. Analyse and confirm passenger transport plan details
   • Passenger transport plans are analysed to ensure customer and stakeholder requirements are addressed
   • Passenger transport plans are analysed to ensure passenger needs are addressed
2. Analyse and confirm requirements for passenger transport services
   • Passenger transport issues, risks and contingencies from passenger transport plans are identified and confirmed
   • Compliance requirements in passenger transport plans are identified and confirmed
   • Required passenger transport resources, including human resources requirements, in passenger transport plans are identified and confirmed
3. Implement passenger transport plans
   • Schedules for passenger transport services in passenger transport plans are identified and confirmed
   • Passenger transport resources in passenger transport plans are allocated
   • Human resources requirements in passenger transport plans are allocated
   • Contingency and critical incident processes are integrated into passenger transport services
   • Critical tasks, responsibilities and timelines are integrated into passenger transport services
   • Costings in passenger transport plans are identified and confirmed
   • Continuous improvement processes for passenger transport plans are identified and confirmed
   • Implementation arrangements and outcomes for passenger transport plans are documented to meet industry and workplace requirements
4. Evaluate passenger transport plans
   • Efficiency and effectiveness of passenger transport plans are evaluated based on agreed evaluation criteria
   • Outcomes of evaluations of passenger transport plans are documented for incorporation in future passenger transport planning

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

analysing and meeting client requirements applying relevant work health and safety (WHS)/occupational health and safety (OHS) requirements and work practices communicating effectively with stakeholders verbally and in writing consulting and negotiating with stakeholders developing complex plans and documents implementing a minimum of two passenger transport plans involving complex transport requirements, and multiple passengers and staff, for example: complex charter service complex commercial contract non public-transport passenger service complex scheduled ongoing public transport service large community event managing contingencies in relation to passenger transport problems managing passenger transport logistics negotiating arrangements with suppliers.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

costing requirements and implications of passenger transport planning customer and client services relationships different passenger transport alternatives for consideration in the planning process legislation, regulations and industry codes that affect passenger transport planning resource requirements for a passenger transport strategy, including human and physical resources risk management issues associated with passenger transport sources of specialist assistance for integrated passenger transport planning technology and equipment used for coordinating passenger transport services.

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