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Elements and Performance Criteria

  1. Prepare to manage rail passenger operations
  2. Goals of rail passenger operations are identified and explained
  3. Principal factors involved in rail passenger operations are identified and outlined
  4. Hazards are identified, risks are assessed and control measures are implemented
  5. Hardware, staff and information resources for rail passenger operations are identified and obtained
  6. Methods by which rail passenger operations can be measured are identified and implemented
  7. Australian and international standards used in rail passenger operations are identified, explained and followed
  8. Optimise rail passenger operations
  9. Factors that contribute to optimal rail passenger operations are identified and explained
  10. Strategies for ensuring optimal rail passenger operations are maintained, are developed and implemented
  11. Methods by which optimal rail passenger operations can be measured are developed and applied
  12. Information and decision support systems that aid optimal rail passenger operations are identified, explained and used
  13. Incorporate rail passenger safety requirements into organisational safety management system
  14. SMS elements that contribute to rail passenger operations are identified and explained
  15. Plans used to implement staff safeworking practices in passenger operations are identified and explained
  16. Communications protocols used to implement plans for safe passenger operations are identified, explained and applied
  17. Hardware equipment used in pro-active safe passenger operations is identified, explained, obtained and maintained
  18. Staff resources used in safe passenger operations are identified, explained and obtained
  19. Develop and implement rail passenger emergency response procedures
  20. Emergency equipment used in event response is confirmed and documented
  21. Rail passenger emergency response procedures are communicated to relevant personnel in accordance with organisational policies and procedures
  22. Post event reporting requirements are identified, explained and documented
  23. Rail passenger emergency response training requirements are planned and actioned in accordance with organisational policies and procedures

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

accessing and using rail industry standards

applying relevant safeworking and workplace procedures

communicating effectively with others, particularly in relation to interpreting complex information relating to rail passenger operations

developing and implementing rail passenger emergency response procedures

identifying job hazards and taking required action to minimise, control or eliminate identified hazards

incorporating rail passenger safety requirements into the organisational safety management system (SMS)

optimising rail passenger operations, and

preparing to manage rail passenger operations

researching information related to the rail industry and rail passenger operations

reviewing regulatory information changes.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

emergency management workplace procedures

key concepts and definitions relating to rail passenger operations

key principles and practices associated with rail passenger operations

key rail industry regulatory requirements and standards

rail industry terminology, including terminology used in rail industry standards and codes of practice

rail regulatory framework

relevant operational factors

relevant rail safety management system (SMS), work health and safety (WHS)/occupational health and safety (OHS) and environmental legislation related to rail passenger operations

safety management system

train planning and management systems for passenger operations.