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Elements and Performance Criteria

  1. Manage self
  2. Set and meet own work priorities
  3. Develop and maintain professional competence

Required Skills


This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant regulatory and code requirements

Relevant OHampS and environmental protection policies and procedures

Workplace protocols and procedures for the management of personal work priorities and professional development

Competencies required to increase participation in the planning and development of the organisation

Appropriate learning methods to maintain current competence or develop new competencies

Resource availability including the competencies of individuals in the teamgroup

Coaching and mentoring approaches to support team members to share knowledge and skills

Workplace business policies and plans including procedures for undertaking professional development

Typical problems that can occur when managing personal work priorities and professional development and related action that can be taken

Required skills

Communicate effectively with others when managing personal work priorities and professional development

Read and interpret instructions procedures information and signs relevant to the management of personal work priorities and professional development

Interpret and follow operational instructions and prioritise work

Complete documentation related to the management of personal work priorities and professional development

Operate electronic communication equipment to required protocol

Work collaboratively with others when managing personal work priorities and professional development

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when managing personal work priorities and professional development in accordance with workplace procedures

Plan work activities including predicting consequences and identifying improvements

Take advantage of learning opportunities both in the workplace and within training programs and workshops

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Apply fatigue management knowledge and techniques

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi-site locations

large, medium and small companies

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Operations involve:

internal and external customer/supplier contact and coordination

Work priorities and professional development are:

directed at maximising achievement of the individual in accordance with the enterprise's objectives and strategic plans

Professional development activities may include:

attendance at formal education/training programs

completion of internal short training programs

attendance at relevant conferences, seminars and workshops

reading of relevant journals and literature

networking with other technical, managerial and professional staff

coaching/mentoring on the job

workplace training projects

Consultative processes may involve:


other employees and supervisors

supplier representatives

manufacturers representatives



union representatives

OH&S specialists

other maintenance, professional or technical staff

Communications systems may involve:

face-to-face conversation, meetings and workshops




electronic data transfer of information (EDI)


Depending on the type of organisation concerned and the local terminology used, workplace plans/procedures may include:

company plans/procedures

enterprise plans/procedures

organisational plans/procedures

established plans/procedures

Information/documentation may include:

workplace procedures and policies

job specifications

training notes and materials

journals and work-related literature

competency standards

customer/client instructions

customer service standards and procedures

workplace products and services information

quality assurance standards and procedures

relevant agreements, codes of practice including the national standards for services and operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

legislation, regulations and related documentation relevant to business operations

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

emergency procedures

Applicable regulations and legislation may include:

relevant regulations, standards and codes of practice

trading regulations relevant to business operations

relevant Australian and state/territory OH&S legislation

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements