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Elements and Performance Criteria

  1. Establish price with customers
  2. Conduct cash transaction
  3. Record cash transaction details

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting to differences in equipment in accordance with operating procedures

applying precautions and required action to minimise, control or eliminate identified hazards

applying relevant agreements, codes of practice, workplace procedures and other legislative requirements

communicating and working effectively with others

completing relevant documentation

identifying and correctly using equipment, processes and procedures

implementing contingency plans

modifying activities depending on operational contingencies, risk situations and environments

monitoring and prioritising work activities in terms of planned schedule

planning own work, predicting consequences and identifying improvements

reading, interpreting and following relevant instructions, procedures and information

reporting and/or rectifying identified problems promptly, in accordance with regulatory requirements and workplace procedures

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.


Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

contingency planning for managing and controlling security threats

implications of financial regulations and codes of practice

operational procedures for conducting cash transactions with customers in the courier industry

relevant state/territory regulations and requirements for conducting transactions within courier operations

relevant work health and safety (WHS)/occupational health and safety (OHS) procedures and guidelines

requirements of courier work systems/operations and relevant equipment

risks and hazards when carrying out cash transactions and related precautions to control security threats

typical problems that can occur when conducting courier and delivery cash transactions and appropriate action that can be taken to prevent or solve these problems.