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Elements and Performance Criteria

  1. Participate in planning the introduction of change
  2. Develop creative and flexible approaches to solutions
  3. Manage emerging challenges and opportunities

Required Skills


This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant and regulatory and code requirements

Relevant OHampS and environmental protection policies and procedures

Workplace protocols and procedures for the facilitation and capitalisation of change in the workplace including risk management problem solving strategic planning quality improvement and customer service

Relevant workplace business management policies and practices including requirements for the maintenance of security and confidentiality

Focus of operation of business planning systems and resources

Resource availability including the processing capacity of equipment and software systems for planning activities

Typical problems that can occur when planning and facilitating the introduction of changes and innovations in the workplace and related appropriate action that can be taken

Required skills

Communicate and negotiate effectively with others when planning and facilitating the introduction of changes and innovations in the workplace

Read and interpret instructions procedures and information relevant to the planning and facilitation of changes and innovations in the workplace

Interpret and follow operational instructions and prioritise work

Survey and assess organisation and customer requirements for change and innovation

Complete documentation related to the planning and facilitation of changes and innovations in the workplace

Operate electronic communication equipment to required protocol

Work collaboratively with others when planning and facilitating the introduction of changes and innovations in the workplace

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when planning and facilitating the introduction of changes and innovations in the workplace in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and appropriately apply technology information systems and procedures to complete workplace tasks

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

The workplace environment may involve twenty-four hour operation and may include:

single and multi-site locations

large, medium and small companies

Services, products, risks, work systems and requirements may:

potentially vary across different sections of the workplace

Change may include:

new management

new work practices

new products or services

changes in work locations

changes in work structures

new quality systems

new training programs

Learning methods may include:




action learning


structured training programs

Relevant regulations/legislation may be related to:

contract disputation


goods regulatory requirements


Consultative processes may involve:

other employees and supervisors

customers and suppliers

management and union representatives

industrial relations and OH&S specialists

other professional or technical staff, contractors and maintenance personnel

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Information/documentation may include:

procedures for the development of workplace plans and budgets

customer/client instructions and assessed requirements

legislation, regulations and related documentation relevant to business operations

regulations and policies relating to minimising risks to the environment and ensuring compliance with OH&S requirements

insurance requirements

relevant agreements, codes of practice including the National Standards for Services and Operations

manufacturers/suppliers specifications, advice, recommended procedures, policies and instructions

reports of accidents and incidents within regulatory requirements and workplace procedures

workplace guidelines on appropriate workplace language and communication strategies and interpretation of relevant information

quality assurance procedures

Applicable regulations and legislation may include

relevant regulations, standards and codes of practice

relevant Australian and state/territory OH&S legislation

equal employment legislation and related policies

environmental protection regulations

hazardous substances and dangerous goods codes

relevant Australian standards and certification requirements

licence, patent or copyright arrangements

taxation and trading regulations relevant to business operations

relevant insurance regulations