Elements and Performance Criteria
- Analyse the enterprise’s internal and external operating environment
- Effectiveness of the enterprise’s principal services, products and competitive advantages are identified and confirmed through market analysis
- External factors, including legislative requirements, changes to technology, domestic and international market variability and political constraints impinging on enterprise operations are researched and analysed
- Impending changes to internal operations or the external environment are determined
- Analysis is undertaken of the enterprise’s capacity to operate within the defined environment, outlining opportunities to improve market share and/or positioning
- Recommendations for changes to workplace structure, systems, procedures, workforce composition and market orientation are generated and documented in consideration of internal and external analysis and enterprise goals and values
- Develop strategies to maximise enterprise outcomes
- Recommendations for changes to enterprise operations are assessed for feasibility and for cost-benefit from both a short- and long-term perspective
- Enterprise capability and capacity to facilitate changes within financial and time constraints are assessed and documented
- Recommendations and supporting documentation are circulated to relevant personnel for agreement
- Strategies to implement agreed recommendations are generated and documented
- Support processes, including the allocation of human, physical and financial resources, the designation of timelines and the setting of the culture and climate of the enterprise, are undertaken
- Implement and evaluate strategies
- Performance benchmarks for measuring the effectiveness of change strategies are implemented
- Responsibility for implementing change strategies is clearly defined and allocated to designated personnel
- Implementation processes are monitored and adjustments are made to strategies as required
- Enterprise performance in relation to identified benchmarks is regularly monitored and reviewed, and adjustments are made as required
- Individuals/teams are kept informed of progress in the implementation of change
- Respond to changes within the transport and logistics environment
- Nature, extent and impact of issues or changes on enterprise operations are identified
- Relevant information is processed to establish priorities and responses for dealing with issues or changes
- Strategies are generated/adjusted and controlled to meet changes in the transport and logistics environment
- Liaison is initiated and maintained with organisations/individuals affected by changed operational practice
- Actions undertaken are clearly documented and filed
- Analyse the enterprise’s internal and external operating environment
- Effectiveness of the enterprise’s principal services, products and competitive advantages are identified and confirmed through market analysis
- External factors, including legislative requirements, changes to technology, domestic and international market variability and political constraints impinging on enterprise operations are researched and analysed
- Impending changes to internal operations or the external environment are determined
- Analysis is undertaken of the enterprise’s capacity to operate within the defined environment, outlining opportunities to improve market share and/or positioning
- Recommendations for changes to workplace structure, systems, procedures, workforce composition and market orientation are generated and documented in consideration of internal and external analysis and enterprise goals and values