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Elements and Performance Criteria

1. Develop workplace policy
   • Workplace policy requirements are identified
   • Information is gathered from a range of sources to plan and develop policy
   • Stakeholders are identified and consulted as a key component of the policy development process
   • Policy option recommendations are made based on likely effectiveness, timeframes and cost
   • Identified workplace policy requirements are reflected in policy developed
   • Appropriate methods of implementation are agreed
2. Communicate workplace policy
   • Workplace policy and expected outcomes are promoted to key stakeholders
   • Expected outcomes, activities to be undertaken and assigned responsibilities are communicated to those involved in implementing the policy
3. Implement workplace policy
   • Workplace policy implementation procedures are developed and communicated to stakeholders
   • Strategies for continuous improvement are implemented
   • Responsibility to use recording systems for tracking continuous improvement is established and assigned
4. Review workplace policy implementation
   • Outcomes are documented and feedback is provided to key personnel and stakeholders
   • Outcomes of policy implementation are investigated
   • Records to identify trends that may require remedial action are monitored and used to promote continuous improvement of performance
   • Policy and or procedures are modified as required to ensure agreed improvements are made

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adjusting communication to suit different audiences communicating with stakeholders to discuss possible approaches to policy development and implementation, and contributing to resolving disputes among stakeholders consulting on and validating policy implementing strategy, as part of the policy, that has been devised, implemented and reviewed managing different points of view and dissenting stakeholders effectively planning, developing and implementing organisational policy that complies with legislative requirements preparing written reports using precise expression, language and structures suited to intended audience reading and evaluating complex and formal documents such as policy and legislation researching, analysing and presenting information responding effectively to diversity reviewing and improving policies by identifying improvements and benchmarking against industry best practice, and attempting new approaches over time working as a member of a team.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

best practice approaches relevant to own work area equal employment opportunity, equity and diversity principles, and work health and safety (WHS)/occupational health and safety (OHS) implications of policy being developed legislation, regulations and codes of practice applicable to industry and organisation quality assurance systems relevant to own organisation relevant industry standards relevant organisational policies, procedures and protocols.

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