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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Manage own learning
2. Personal goals or vision are considered and articulated
3. Opportunities for learning new ideas and techniques in relation to personal goals are identified
4. Personal learning needs and skill gaps are recognised
5. Opportunities for skills development activities are identified in liaison with relevant personnel
6. Range of learning tools and practices are accessed and applied to the job
7. Advantage is taken of on-the-job and off-the-job learning opportunities
8. Adapt to and demonstrate appropriate work practice
9. Work requirements are identified and interpreted with advice from appropriate persons
10. Appropriate dress and behaviour is observed in the workplace
11. Work and personal priorities are identified and a balance is achieved
12. Time management strategies are applied to work duties
13. Interactions with others is tailored to take into account different backgrounds, cultures and languages
14. Work within organisational requirements
15. Organisational requirements and key workplace activities are identified
16. Relevant workplace policies and guidelines are identified and applied to work undertaken
17. Range of organisational and industry values are identified
18. Uncertainties are discussed with key personnel and clarified
19. Identify industry products and services
20. Industry products are identified
21. Industry services are identified
22. Appropriate standards of customer service are identified across each industry sector
23. Quality standards for products and services as identified by the industry are clarified
24. Identify industry sectors
25. Main industry sectors, their key activities and the way in which they interrelate are identified
26. Industry sector roles and responsibilities are clarified
27. Industry representatives and their roles are clarified
28. Issues or events impacting on the industry are outlined

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

adapting and modifying activities depending on differing workplace contexts and environments applying relevant industrial, workplace or other legislative requirements and procedures communicating effectively and using appropriate strategies when listening, questioning and receiving feedback recognising limitations, asking for help and seeking clarification or information about work requirements and procedures using time management strategies using workplace technology.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

current transport and logistics industry events, activities, products and services learning opportunities in the workplace time management strategies and appropriate workplace etiquette workplace equipment, tools and other technologies used in the transport and logistics industry, and where and how to obtain information and instructions on their safe use and basic care and servicing workplace policies, procedures and guidelines, including environmental sustainability aspects.

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