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Elements and Performance Criteria

  1. Operate point of sale equipment
  2. Transact sale
  3. Clear register
  4. Maintain sales documents

Required Skills

REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant state and territory regulations and requirements related to the conduct of transactions within courier operations

Relevant OHampS procedures and guidelines

Risks and hazards when carrying out transactions and related precautions to control security threats

Operational procedures for the conduct of direct financial transactions with customers in the courier industry

Contingency planning relating to managing and controlling security threats

Implications of credit and financial institution codes of practice

Requirements of courier work systems operations and relevant equipment

Typical problems that can occur when conducting financial transactions and appropriate action that can be taken to prevent or solve them

Required skills

Communicate effectively with others when conducting financial transactions

Read and interpret instructions procedures and information relevant to the conduct of financial transactions

Interpret and follow operational instructions and prioritise work

Complete documentation related to the conduct of financial transactions

Operate electronic communication equipment to required protocol

Work collaboratively with others when conducting financial transactions

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when conducting financial transactions in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during the conduct of financial transactions

Plan own work including predicting consequences and identifying improvements

Apply relevant agreements codes of practice or other legislative requirements

Monitor work activities in terms of planned schedule

Modify activities depending on differing workplace contexts risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Identify and correctly use transaction equipment processes and procedures

Adapt to differences in equipment in accordance with standard operating procedures

Safely use correct manual handling techniques

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance.

Operations may be conducted:

in a range of work environments and weather conditions

by day or night

Customers may be:

internal or external

Hazards may include:

vehicular and pedestrian traffic

uneven ground, steps, road surfaces

dust and vapours

hazardous or dangerous materials

humidity, air temperature and radiant heat

light including UV

noise

Consultative processes may involve:

clients

other employees and supervisors

union representatives

industrial relations and OH&S specialists

management

other professional or technical staff

local government authorities

Finance processing equipment may include:

manual and electronic cash registers

EFTPOS and credit card facilities

smart card

manual ticketing resources

Financial transactions are undertaken:

within workplace policy and procedures

Communication may include:

mobile and fixed phones

radio

oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

company procedures

enterprise procedures

organisational procedures

established procedures

Personal protective equipment may include:

gloves

safety headwear and footwear

firearms

two-way radios

Information/documents may include:

workplace procedures and policies

job specifications

relevant manufacturers specifications and instructions for the use of transaction equipment

operations manuals

induction documentation

competency standards and training materials

supplier and/or client instructions

material safety data sheets

codes of practice including the National Standards for Manual Handling and the Industry Safety Code

award, enterprise bargaining agreement, other industrial arrangements

relevant standards and certification requirements

quality assurance procedures

emergency procedures

Applicable regulations and legislation may include:

regulatory requirements for conducting financial transactions

relevant Australian Standards and certification requirements

relevant state/territory privacy legislation

relevant state/territory OH&S regulations and legislation

licensing requirements for driving and carrying particular classes of goods

relevant state/territory road rules and traffic acts