REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant financial regulations codes and procedures including pertinent taxation documentation requirements

Relevant OHampS and environmental procedures and regulations

Workplace procedures for the preparing and processing of financial documents

Contacts and sources of informationdocumentation needed for the preparation and processing of financial documents

Customer service policies and procedures

Documentation requirements of banking institutions governments and other relevant agencies

Typical problems that can occur when preparing and processing financial documents and appropriate action that can be taken to prevent or solve them

Required skills

Communicate effectively with others when preparing and processing financial documents

Read and interpret instructions procedure and information relevant to the preparation and processing of financial documents

Interpret and follow operational instructions and prioritise work

Complete documentation related to the preparation and processing of financial documents

Operate electronic communication equipment to required protocol

Perform required calculations both manually and with the aid of relevant equipment and calculators

Work collaboratively with others when preparing and processing financial documents

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may arise when preparing and processing financial documents in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may occur when preparing and processing financial documents

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail

Select and use relevant equipment when preparing and processing financial documents including the use of an appropriate range of office equipment computer systems and financial software packages

Adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted in:

Customers may be:

Requirements for work may include:

Processing of financial documents may include:

Lodgement of transactions with financial institutions may include:

Preparation of documentation is undertaken:

Business source documents may include:

Communications systems may involve:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Documentation/records may include:

Applicable regulations and legislation may include: