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Elements and Performance Criteria

1. Confirm contract requirements
2. Relevant parties are consulted to identify their contract requirements
3. Special provisions needed are identified
4. Need for specialist legal advice is identified and advice is obtained as required
5. Key performance outcomes and measures are specified for inclusion in contract
6. Relationship with contractor is established in accordance with organisational policies and procedures
7. Establish contract management system
8. Effective communication/information strategies are established
9. Dispute and complaint system is established in accordance with organisational policies and procedures
10. Consistent and accurate records of contract progress are maintained
11. Management strategy is documented, monitored for effectiveness and adapted as required during the life of the contract
12. Monitor contract
13. Regular inspections of contract services are undertaken to ensure compliance with specifications
14. Relationship with contractor is managed in accordance with organisational policies and procedures
15. Regular planned progress meetings are conducted and documented between all contract personnel to ensure problems are identified, resolved early and documented
16. Variations between specified scope of services and contract are identified and documented, and relevant personnel are notified without delay
17. Contract costs are monitored on a regular basis to ensure service is carried out within financial and contractual requirements
18. Payments for contract services are authorised in accordance with contract conditions and organisational contract administrative system
19. Evaluate contract
20. Evaluation of contract performance is undertaken relative to planned performance measures and in consultation with stakeholders and suppliers
21. Conclusions are detailed against agreed criteria and a complete picture of supplier performance, organisational procurement processes and value for money is provided
22. Evaluation is documented in accordance with organisational requirements to assist improvement in future procurement activities
23. Relevant parties are advised of evaluation outcomes in a timely manner in accordance with organisational guidelines

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating and communicating effectively with others when managing a contract completing documentation related to contract management, including reports relevant to deliverables of stages and completion modifying activities depending on operational contingencies, risk situations and environments, and negotiating modifications with the contractor or agent as required monitoring and prioritising work activities in terms of planned schedule negotiating solutions to problems as they arise during the contract timeframe operating electronic communications equipment to required protocol reading and interpreting instructions, procedures, information and the contract itself.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

confidentiality issues in relation to contracted services such as intellectual property disposals considerations equal employment opportunity and anti-discrimination law ethical issues financial and accounting issues relevant to the contract financial management of a contract including negotiating price variations during the contract organisational purchasing policies and practices performance management in terms of identifying and managing contract compliance procedures for acceptance of goods or services procedures for operating electronic communications equipment procurement approval processes procurement negotiation practices, including legal aspects relevant sections of national and state/territory regulatory requirements and codes of practice related to procurement, including contract law, trade practices law and commercial law to a level sufficient to be able to manage the performance of a contractor requirements for completing relevant documentation.

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