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Elements and Performance Criteria

1. Assess suppliers and build productive relationships
2. Criteria to effectively evaluate supplier services are developed and documented
3. Existing suppliers are assessed against criteria
4. Availability and suitability of alternate suppliers who can meet the service support requirements within legislative requirements are identified
5. Terms and conditions of suppliers to achieve service requirements are established and communicated
6. Cooperative relationships are developed with suppliers in accordance with organisational policies and procedures
7. Evaluate delivery of goods and/or services against agreements
8. Quality of goods and services supplied is assessed against criteria
9. Non-compliance is identified, documented and corrective action is implemented within the terms of contractual arrangements
10. Contingency plans are developed should suppliers fail to deliver
11. Relationships with suppliers are managed to support effective delivery
12. Negotiate arrangements with suppliers
13. Arrangements with suppliers are negotiated and implemented in accordance with organisational policies and procedures
14. Market factors that may affect the supply of goods and services are identified and communicated to relevant personnel
15. Immediate corrective action is taken in consultation with suppliers where potential or actual problems are indicated
16. Resolve disagreements with suppliers
17. Disagreements with suppliers are investigated to identify validity and causes
18. Disagreements are negotiated and resolved
19. Amendments to agreements, as a consequence of the resolution of disagreements, are documented
20. Approval is sought and obtained for amendments
21. Approved amendments are communicated to suppliers and relevant personnel
22. Review performance of suppliers
23. Suppliers are continuously reviewed for quality, profitability, service, delivery status and other relevant performance indicators
24. Supplier performance is evaluated against purchasing agreement requirements
25. Suppliers are informed of evaluation outcomes as required
26. Recommendations about future use of suppliers are made to relevant personnel
27. Suppliers are deleted from supplier shortlist according to criteria

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying relevant legislation and workplace procedures communicating and working effectively with others when managing suppliers completing documentation related to work activities implementing contingency plans modifying activities depending on operational contingencies, risk situations and environments monitoring and prioritising work activities in terms of planned schedule operating electronic communications equipment to required protocol reading and interpreting instructions, procedures, information and signs relevant to managing suppliers reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures sourcing, managing, evaluating and reviewing suppliers.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

code of practice for working collaboratively with others common use arrangements contract performance and dispute policies and procedures financial accountability requirements operation of recording, reporting and statistical analysis systems and resources organisational policies, procedures, plans, guidelines and code of conduct relevant to procurement and supply contracts organisational procedures for monitoring the performance of suppliers probity requirements and ethical issues procedures for operating electronic communications equipment procedures for receipt and payment of goods and services procurement approval procedures relevant sections of national and state/territory regulatory requirements and codes of practice related to procurement requirements for completing relevant documentation steps involved in planning the work activities suppliers in the marketplace.

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