REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Regulations relevant to the capturing of records as part of a records management process

Relevant OHampS and environmental protection procedures and guidelines

Workplace procedures and policies for the capturing of records into a records management system including policies on confidentiality and security of information and records

Focus of operation of work systems equipment management and site operating systems for the capturing of records into a records management system

Problems that may occur when capturing records and appropriate action that can be taken to resolve the problems

Operational workflow within a records management system

Types of equipment used in the capturing of records into a records management system and the precautions and procedures that should be followed in their use

Housekeeping standards and procedures required in the workplace

Site layout and obstacles

Required skills

Communicate effectively with others when capturing records

Read and interpret instructions procedures and information relevant to the capturing of records

Interpret and follow operational instructions and prioritise work

Complete documentation related to the capturing of records

Operate electronic communication equipment to required protocol

Work collaboratively with others when capturing records

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems that may occur when capturing records in accordance with regulatory requirements and workplace procedures

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Monitor work activities in terms of planned schedule

Modify activities depending on differing operational contingencies risk situations and environments

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Use a range of information technology devices including computers radio frequency devices electronic data exchange systems etc

Maintain security and confidentiality of material

Identify select and efficiently and effectively use equipment for the capturing of records into a records management system

Adapt to differences in equipment in accordance with standard operating procedures

Select and use required personal protective equipment conforming to industry and OHampS standards

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies and other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials andor equipment andor

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through appropriately simulated activities at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be conducted:

Customers may be:

Workplaces may comprise:

Workplace environment may include movement of:

Records may include:

The record capturing process is:

Operating environment may include:

Hazards in the work area may include:

Personal protective equipment may include:

OH&S requirements include:

Communication in the work area may include:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Consultative processes may involve:

Information/documents may include:

Applicable regulations and legislation may include: