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Elements and Performance Criteria

1. Identify and analyse issue/s
2. Circumstances that require providing advice relating to configuration management are observed, received and clarified
3. Issue/s are identified and confirmed, as required, through consultation with relevant personnel
4. Circumstances are analysed and issue/s are interpreted and clearly defined
5. Research related to issue/s is conducted and advice of relevant personnel is sought to clarify unclear findings
6. Formulate options for configuration management advice
7. Options related to providing advice are identified and evaluated
8. Options are prioritised and preferred option/s is chosen
9. Provide specialist configuration management advice
10. Advice is formulated and discussed with stakeholders
11. Stakeholder requirements are negotiated, documented and incorporated in proposed advice
12. Concluding advice is provided in accordance with ethical and practical guidelines and in specified resource constraints

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment. Non-essential conditions can be found in the Companion Volume Implementation Guide.

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

approaching negotiations with a clear understanding of key issues and persuasively negotiating to ensure configuration management considerations are addressed communicating configuration management information clearly displaying an insight into how industry operates and drivers that influence industry dealings displaying resilience by continuing to move forward despite criticism or setbacks focusing on clearly communicating configuration management advice, presenting information confidently and selecting appropriate medium for communication to a range of audiences identifying, reviewing and analysing information that may impact on configuration management program, or may be impacted by configuration management program, including environmental and sustainability issues liaising with stakeholders to harness information and opportunities that may impact on configuration management program preparing and presenting reports that may be complex, to inform and/or to succinctly present an argument to enable results to be achieved using appropriate information technology and software.

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Knowledge Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

analysis process configuration management duty of care information sources level of written communication required to prepare letters and reports organisational guidelines and standards organisational policy and procedures own role in relation to wider organisational or project context product knowledge related to systems and/or equipment in service in the organisation professional codes of practice research techniques technical regulatory framework verbal communication techniques.

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