Elements and Performance Criteria
- Engage with customer
- OHS procedures for a given work area are identified, obtained and understood.
- Communication with customers is conducted in a professional and courteous manner according to established procedures.
- Customer enquiries are responded to promptly and politely and in accordance with established procedures.
- Appropriate interpersonal skills are used to facilitate accurate and relevant exchange of information.
- Clarify customer requests
- Appropriate questioning and active listening are used to determine customer needs.
- Customer requests are interrogated to clearly ascertain the most suitable lighting products.
- Customers are advised of the technical and compliance aspects that need to be consider when choosing lighting products.
- Customers are provided with information about available options and assisted to identify their preferred option.
- Personal limitations in addressing customer requests are identified and where necessary assistance is sought from appropriate personnel.
- Supply lighting products
- 3.1
- Lighting produces are supply as agreed with the customer and in accordance with established policy and procedures.