Elements and Performance Criteria
- Plan and prepare for communication
- Communication requirements are identified from analysis of probable work requirements and customer service activities
- Communication network is planned and established to ensure reliable, expeditious and cost effective communications in accordance with enterprise/site requirements
- Communications network is monitored and modified as required in accordance with enterprise/site requirements
- Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training
- Facilitate team communications
- Forums, including briefings, meetings and committees, are scheduled as required in accordance with enterprise/site requirements
- Communications network information is provided to team members to ensure maximum efficiency in accordance with site requirements
- Communications skill deficiencies are identified and team members made aware of action required and informed of remedial options available in accordance with enterprise policy
- Team members are encouraged to participate in the creation of an environment in which all views are aired and considered in accordance with enterprise policy
- Facilitate meetings
- Meetings are planned and organised including distribution and clarification of agenda, notification of date venue and required attendees and administration requirements, in accordance with site requirements
- Format and rules of procedure are identified, agreed, established and applied in accordance with site requirements
- Views of all parties are identified and presented, including agreement and dissent, to obtain a balanced position in accordance with enterprise policy
- Outcomes and agreed action plans are recorded and details of next meeting confirmed before closing in accordance with site requirements
- Represent team views
- Team viewpoint is determined, including possible options and acceptable alternatives or compromises prior to presentation
- Team viewpoints are presented in clear, concise and logical manner accepting the need for rational and productive debate
- Decisions and outcomes are conveyed to team members to accurately portray their position