Elements and Performance Criteria
- Plan and prepare for communication
- Communication requirements are identified from interpretation of probable work requirements and customer service activities
- Communication network is established to ensure reliable, expeditious and cost effective communications in accordance with enterprise/site requirements
- Communications network is monitored and modified as required in accordance with enterprise/site requirements
- Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training
- Facilitate team communications
- Briefings and meetings are scheduled as required in accordance with enterprise/site requirements
- Team members are encouraged to participate in the creation of an environment in which all views are aired and considered in accordance with enterprise policy
- Team members are encouraged to present points of view in a clear, concise and logical manner accepting the need for rational and productive debate
- Determine team views