Elements and Performance Criteria
- Identify critical incident and consequences
- Critical incidents and probable implications are identified and assessed in accordance with enterprise procedures
- Secondary threats to situation are identified and monitored in accordance with enterprise procedures
- Data is evaluated in accordance with enterprise procedures to determine probable causes, consequences and potential responses
- Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training.
- Establish contingency plan
- Establish communications
- Communication links with appropriate external authorities for coordination of their resources are established in accordance with enterprise procedures
- Communication with appropriate key stakeholders is established to disseminate information in accordance with enterprise procedures
- Team roles, both internal and external, are identified and conveyed to appropriate personnel in accordance with enterprise procedures
- Manage critical incident
- Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made
- Events and responses are prioritised taking into account needs of stakeholders in accordance with enterprise procedures
- Impact of secondary threats are identified and assessed in accordance with enterprise procedures
- Contingency plans are actioned in accordance with enterprise/site policy and procedure
- Additional resources are coordinated and directed in accordance with enterprise procedures
- Restoration strategies are monitored, evaluated and adjusted as necessary in accordance with enterprise procedures
- Document and review incident and response
- Equipment failure/problems are recorded and processed in accordance with enterprise procedures
- Feedback from stakeholders is recorded where necessary and analysed in accordance with enterprise procedures
- Required reports and findings are generated and distributed to appropriate personnel in accordance with enterprise procedures
- Improvements to the critical incident management process are recommended to the appropriate parties in accordance with enterprise procedures
- Alternative contingencies are analysed and recommendations are communicated to appropriate personnel in accordance with enterprise procedures