Elements and Performance Criteria
- Identify crisis
- Crisis and probable implications are identified and assessed in accordance with enterprise procedures
- Secondary threats to situation are identified and monitored in accordance with enterprise procedures
- The system configuration and/or generation capability is evaluated in accordance with enterprise procedures
- Data determining network/system and/or generation status is assessed and evaluated in accordance with enterprise procedures
- External information is received, collated and assessed in accordance with enterprise procedures
- Probable cause of crisis is identified from available information and resources
- Where appropriate, the teams and individuals roles and responsibilities within the team are identified and, where required, assist in the provision of the on-the-job training
- Establish contingency plan
- Establish communications
- Communication links with appropriate external authorities for coordination of their resources are established in accordance with enterprise procedures
- Communication with appropriate key stake holders is established to disseminate information in accordance with enterprise procedures
- Customers are dealt with in accordance with enterprise policy and procedure
- Team roles, both internal and external, are identified and conveyed to appropriate personnel in accordance with enterprise procedures
- Manage crisis
- Response is managed in accordance with enterprise/site requirements and allowances for personnel/equipment limitations are made
- Events and responses are prioritised taking into account needs of stake holders in accordance with enterprise procedures
- Impact of secondary threats are identified and assessed in accordance with enterprise procedures
- Contingency plans are actioned in accordance with enterprise/site policy and procedure
- Additional resources are coordinated and directed in accordance with enterprise procedures
- Restoration strategies are monitored, evaluated and adjusted as necessary in accordance with enterprise procedures
- Systems are stabilised and integrity maintained in accordance with enterprise procedures
- Document and review crisis and response
- Equipment failure/problems are recorded and processed in accordance with enterprise procedures
- Feedback from stake holders is recorded and analysed in accordance with enterprise procedures
- Required reports and findings are generated and distributed to appropriate personnel in accordance with enterprise procedures
- Improvements to the crisis management process are recommended to the appropriate parties in accordance with enterprise procedures
- Alternative contingencies are analysed and recommendations are communicated to appropriate personnel in accordance with enterprise procedures