The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment requirements

A person who demonstrates competency in this standard must be able to communicate effectively with clients and operate a range of point of sale equipment to perform sales and reconcile takings The evidence provided must also demonstrate knowledge and skills in applying workplace policies and procedures relevant legislation and manufacturer instructions

Specific evidence requirements

Critical aspects of evidence required to demonstrate competency in this unit

Knowledge and consistent application of workplace policies and procedures and safe work practices in regard to conducting financial transactions

Knowledge and consistent application of relevant legislation including consumer law

Reading accurately interpreting and consistently applying manufacturer instructions in regard to point of sale techniquesprocedures

Consistently operating point of sale equipment according to design specifications

Knowledge and consistent application of workplace policiesprocedures in regard to cash handling and point of sale transactions

Reconciling takings according to workplace policies and procedures

Processing documentationrecords according to workplace policies and procedures

Consistently using time effectively

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the beauty therapist andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to page of the Assessment Guidelines in this Training Package

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units which relate to a job function can be integrated for assessment purposes

Method of assessment

The following assessment methods are suggested

observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

handling cash transactions according to workplace security procedures

recording transaction errors according to policies and procedures

balancing registerterminal at designated times

counting cash

recording takings

written andor oral questioning to assess knowledge and understanding of financial transactions including a range of point of sale equipment Questions will be asked in a manner appropriate to the language and literacy level of the learner

completing workplace documentation relevant to conducting financial transactions

third party reports from experienced beauty professionals in the workplace

completion of selfpaced learning materials including personal reflection and feedback from trainercoachsupervisor

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Required skills and knowledge to achieve the performance criteria

Skills

Communication including

listening and questioning techniques

verbal and nonverbal communication skills

Cash handling procedures including

opening and closing point of sale terminal

clearing terminal and transfering tender

maintaining cash float

accurately tendering change

accurately counting cash

calculating noncash documents

balancing point of sale terminal

recording takings

securing cash and noncash transactions

change required and denominations of change

Using point of sale equipment and applying procedures including the following

registers

calculators

EFTPOS

credit cards

electronic scanners

layby

credits and returns

customer refunds

customer credit ratings

Completing tasks in a set time frame

Language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge

The provisions of relevant health and hygiene regulationsrequirements and legislative requirements including consumer law

The provisions of relevant Occupational Health and Safety regulationsrequirements

Workplace policies and procedures in regard to client service and point of sale techniques

Specific resources required for assessment

Relevant documentation such as

workplace policy and procedures manuals in regard to conducting financial transactions

financial transactions docketsslips

sample debit credit card vouchers

recordingtally sheets

Registerterminal and related equipment

Access to a range of clients with different requirements

A range of merchandise and products appropriate to the beauty workplace

A qualified workplace assessor or assessment team

Key competencies

The seven key competencies represent generic skills considered for effective work participation The numbering against each of the key competencies indicates the performance level required in this unit

Level represents the competence to undertake tasks effectively

Level represents the competence to manage tasks

Level represents the competence to use concepts for evaluating and reshaping tasks

Key Competency

Example of Application

Performance Level

How can communication of ideas and information be applied

Advising the client of the sales total will require the communication of ideas and information

How can information be collected analysed and organised

Reconciling takings will require information to be collected analysed and organised

How are activities planned and organised

Attending active point of sale terminals will require activities to be planned and organised

How can team work be applied

Maintaining point of sales supplies will require team work

How can the use of mathematical ideas and techniques be applied

Receiving money from clients and tendering correct change will require the use of mathematical ideas and techniques

How can problem solving skills be applied

Applying workplace policies in relation to exchanges and returns will require problem solving skills

How can the use of technology be applied

Operating point of sale equipment will require the use of technology

Point of sale equipment may include but is not limited to:

electronic:

Workplace policies and procedures may include but are not limited to:

Cash handling may include but is not limited to:

Point of sale transactions may include but are not limited to:

Relevant legislation may include but is not limited to:

Clients may include but are not limited to:

Client documentation may include but is not limited to: