Elements and Performance Criteria
- Consult with client and prepare for service.
- Client reaction to pre-service skin test is evaluated through observation or access to client history.
- Client characteristics are analysed through physical and visual examination and any identified contraindications to proceeding with colour service are identified and explained to client.
- Client history is referred to and previous colour is discussed with client where applicable.
- Client history is established for new colour clients.
- Client satisfaction or dissatisfaction with current hair colour and client expectations are established through questioning and active listening.
- Desired base colour or degree of lift and tone is confirmed with client through discussion and reference to manufacturer's colour charts.
- Strand tests are performed where indicated by the analysis.
- Wraps and towels are applied to ensure client protection and safety according to workplace procedures.
- Select and use colour products.
- Colour products are selected and prepared according to manufacturer's instructions and workplace procedures.
- Stages andmethods of product application are performed according to manufacturer's instructions, within designated workplace timeframes and crosschecked for agreed coverage.
- Processing of colour product is monitored through observation and according to manufacturer's instructions.
- Residual product is removed at the end of processing time according to manufacturer's instructions.
- Client and operator comfort and safety are ensured at all stages of the service according to relevant legislation, manufacturer's product safety data sheets and workplace policies and procedures.
- Select and use high lift tint colour products.
- High lift tint colour products are selected and prepared according to manufacturer's instructions and workplace procedures and within designated workplace timeframes.
- Stages and methods of product application are performed quickly and evenly according to manufacturer's instructions and crosschecked for agreed coverage.
- Product processing is timed through observation to achieve desired lift and tone and according to manufacturer's instructions.
- Residual product is removed at the end of processing time according to manufacturer's instructions.
- Client and operator comfort and safety are ensured at all stages of the service according to relevant legislation, manufacturer's product safety data sheets and workplace policies and procedures.
- Provide after care service and advice.
- Clients are advised on colour care shampoos and conditioners.
- Sun protection strategies are suggested to clients.
- After care products are recommended and purchases are recorded on client history.
- Outcomes of service are reviewed against established client expectations and client satisfaction is confirmed .
- Client history is updated to include colour or lightening product selection, technique, outcome of service and aftercare products recommended and purchased.