This describes the essential skills and knowledge and their level required for this unit

Skills may include

preventing possible skin damage to client and operator

communication techniques including

using open and closed questions

speaking clearly and concisely

using appropriate language

nonverbal communication

ensuring client comfort

thoroughly and evenly rinsing chemicals from hair

removing excess moisture from the hair

evenly applying neutralising products

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

the consequences and effects of neutralising products in setting the reformed shape of the hair

manufacturers instructions for the product being used

preparation of client including gowning and wrapping

the provisions of relevant health and hygiene legislation and regulations

the provisions of relevant skin penetration legislation and regulations

the provisions of relevant occupational health and safety legislation and regulations

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to consistently communicate with a senior operator rinse chemicals from the hair and apply process and rinse off neutralising chemicals according to verbal instructions workplace procedures and manufacturers instructions Demonstrated knowledge of relevant local health regulations and the workplace approach to basin services is required along with attention to client and personal safety comfort and relaxation throughout the service

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

knowledge and consistent application of safe work practices in regard to the neutralising service and safe use of product according to workplace safety requirements

ability to read accurately interpret and consistently apply manufacturers instructions

ability to use effective questioning and active listening techniques to consult and negotiate with clients and to ensure client comfort and safety throughout the service

ability to consistently ensure that hair is rinsed thoroughly prior to the application of neutraliser and excess moisture is evenly removed from the hair

ability to consistently and evenly apply neutraliser so that hair is not disturbed and the whole area is treated

ability to consistently remove rods in a manner that does not apply undue stretch to the newly reformed hair

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

a range of products and equipment

clients presenting with a range of rinsingneutralising requirements in a basin services or simulated basin services area

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units that relate to a job function can be integrated for assessment purposes

none

WRHCSA Prepare clients for salon services

WRHCS201A Prepare clients for salon services

WRHWPA Assist colleagues providing multiple salon services as a team member

WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment

The following assessment method is suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

positioning clients at the basin for the rinsing and neutralising service

rinsing chemicals from the hair

blotting excess water from the hair

applying processing and removing neutralising products according to manufacturers instructions and workplace procedures

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Clients may include:

Neutralising products may include:

Client comfort and safety may include:

Relevant legislation may include:

Workplace policies and procedures may include:

Operator precautions may include:

Conditioning products may include: