This describes the essential skills and knowledge and their level required for this unit

Skills may include

conducting accurate preservice hair and scalp analysis

communication techniques including

using open andor closed questions

speaking clearly and concisely

using appropriate language

nonverbal communication

selecting products equipment and techniques appropriate to desired outcomes and predetermined designs

applying straightening product evenly to a plan

assessing the development of degree of curlwave relaxing

consistently performing the full rinse and neutralising service

consistently applying safe work practices and manufacturers instructions

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

the workplace chemical reformation product range

the physical and chemical actions of the following products on the structure of the hair

protein fillers

chemical straighteners and relaxers

neutralisers

the factors that influence achieving planned degree of relaxing

manufacturers requirements for the safe use of chemicals for straightening and relaxing hair

contraindications to proceeding with chemical straightening and relaxing services

workplace policies and procedures in regard to the performance of a range of chemical straightening and relaxing services

the provisions of relevant health and hygiene legislation and regulations

the provisions of relevant occupational health and safety legislation and regulations

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to consistently perform preservice hair analysis consult with clients regarding the desired curlbody result and then perform the full chemical straightening and relaxing service to achieve that outcome to the satisfaction of the client Client and operator safety must be ensured at all stages during the chemical straightening and relaxing process

Knowledge and skill in the application of relevant legislation and workplace policies and procedures must also be demonstrated

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

consistently conducting accurate preservice hair and scalp analysis

consistently selecting products equipment and techniques appropriate to desired outcomes and predetermined designs

consistently applying straightening products and techniques without hair breakage

consistently and successfully assessing the development of degree of curlwave relaxing

consistently performing the full rinse and neutralising service according to manufacturers instructions andor workplace procedures

consistently applying safe work practices and manufacturers instructions

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation including occupational health and safety legislation and regulations workplace policy and procedures manuals and manufacturers product safety data sheets

a range of hair straightening products and equipment

a variety of clients presenting with a range of hair types and chemical hair straightening or relaxing requirements

a hairdressing salon or simulated salon area

Relationship to other units

This unit requires an assessment outcome that includes evidence of welldeveloped client communication skills knowledge of the chemical and physical effects of chemical straightening and relaxing products on the hair and the ability to apply safe working practices during chemical services

WRHCSA Prepare clients for salon services

WRHCS201A Prepare clients for salon services

WRHCSA Follow personal health and safety routines at work

WRHCS205A Follow personal health and safety routines at work

SIRXOHSA Apply safe working practices

SIRXOHS001A Apply safe working practices.

WRHHSA Apply the principles of hairdressing science

WRHHS301A Apply the principles of hairdressing science

WRHWPA Operate effectively as a hairdresser in a salon work team

WRHWP302A Operate effectively as a hairdresser in a salon work team.

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

conducting preservice analysis

predetermining with client the finished degree of straightening and relaxing

selecting products and equipment

completing a number of full services to achieve a predetermined straightening result

recommending after service products and hair care routines to clients

Written questions on the physical and chemical effects of chemical straightening and relaxing products on the hairs structure

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Hair type and condition may include:

Clients may include:

Contraindications to chemical straightening and relaxing may include:

Chemical straightening and relaxing products may include:

Chemical straightening tools and methods may include:

Product manufacturer's recommended smoothing technique and/or workplace procedure may include:

Client and operator comfort and safety may include:

Relevant legislation may include:

Workplace policies and procedures may include:

Product manufacturer and/or workplace preferred method of re-bonding may include:

Maintenance advice may include: