This describes the essential skills and knowledge and their level required for this unit

Skills may include

communication skills that take into account the culture background and abilities of the client while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

applying wraps and towels for a range of services

measuring and applying shampoo and conditioning products according to workplace practice and manufacturers instructions and to minimise waste

applying massage movements including effleurage and petrissage

applying workplace infectioncontrol procedures

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

the provisions of relevant occupational health and safety legislation and regulations

the provisions of relevant health and hygiene legislation and regulations

workplace policies and procedures in regard to the performance of client preparation for a range of services

workplace policies and procedures in regard to the performance of shampoo services

the workplace product range

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to confirm client needs and prepare the client for a range of salon services This involves appropriate gowning of clients and the safe application of a range of appropriate shampoo and hair and scalp treatments under the direction of a senior operator It requires knowledge and consistent application of safe work practices in regard to the provision of services and the safe use of product The evidence provided must also demonstrate knowledge and skill in the application of relevant health regulations and workplace practices to prevent the transmission of contagious disorders of the hair and scalp

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

ability to consistently use effective questioning and active listening techniques to confirm service with the client andor senior operators

ability to consistently use effective questioning and active listening techniques to negotiate appropriately with clients to take into account any cultural or physical requirements and to ensure client comfort and safety throughout the services required

ability to accurately interpret and follow verbal instructions from other operators

reading accurately interpreting and consistently applying manufacturers instructions for the application of products

knowledge and consistent application of workplace policies procedures and safe work practices in regard to gowning clients and performing shampoo services including hair and scalp treatments

knowledge and consistent application of federal state and local health and hygiene legislation and regulations applicable to the workplace

knowledge of the transmission routes of infectious conditions and skills in the application of standard infectioncontrol precautions

knowledge and skill in the application of scalp massage movements including effleurage and petrissage

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Evidence should be collected with reasonable adjustment as determined by the needs of the client

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as workplace policy and procedures manuals and occupational health and safety legislation and health regulations

a range of clients with different requirements

a range of products and equipment appropriate to the hairdressing workplace

product labels and other sources of product information

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway this unit requires an assessment outcome that includes evidence of the application of communication skills and knowledge as specifically identified in the required skills and knowledge for this unit

none

SIRXCOMA Communicate in the workplace

SIRXCOM001A Communicate in the workplace

WRHWPA Assist colleagues providing multiple salon services as a team member

WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include consultation with clients and other operators to confirm the following services

wrapping and gowning for colour and lightening services

preparing for and performing shampoo services prior to scalp treatments

preparing for and performing shampoo services prior to design chemical reformation hair straighteningrelaxation andor haircutting services

applying processing and removing hair and scalp treatments under the direction of a senior operator

Written questions regarding relevant occupational health and safety legislation and health regulations

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Service may include:

Client may include:

Other operators may include:

Workplace policies and procedures may include:

Relevant legislation may include:

Condition of hair may include:

Scalp conditions may include:

Appropriate massage techniques may include:

Treatment products may include treatments for: