This describes the essential skills and knowledge and their level required for this unit

Skills may include

communication skills that take into account the culture background and abilities of other operators and clients while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

language literacy and numeracy skills relevant to the role and workplace requirements

consistently correct application and use of protective equipment including gloves goggles and masks

Knowledge may include

knowledge of healthy posture and the impact of poor or incorrect posture

the provisions of relevant occupational health and safety legislation and regulations

the provisions of relevant health and hygiene legislation and regulations

workplace safety policies and procedures with regard to operator safety

the allergic and damaging effects to operators of consistent contact with hairdressing chemicals

techniques for the safe handling of a variety of hairdressing products tools and equipment

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to identify describe and consistently integrate procedures to ensure personal health and safety while carrying out a variety of tasks and providing client service in a hairdressing salon environment

Knowledge of relevant legislation and workplace operator safety procedures along with knowledge of the risk associated with unprotected use of hairdressing and cleaning chemicals to the operators eyes skin and respiratory systems must also be demonstrated

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

ability to describe the risks associated with unprotected operator use of hairdressing and cleaning chemicals

reading accurately interpreting and consistently applying manufacturers product safety data sheet instructions for the use and application of hairdressing chemicals

knowledge and consistent application of workplace operator safety policies and procedures and safe work practices

knowledge and consistent application of federal state and local health and hygiene regulations applicable to the workplace

knowledge of the transmission routes of infectious conditions and skills in the application of standard infectioncontrol precautions

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Evidence should be collected with reasonable adjustment as determined by the needs of the client

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation such as workplace policy and procedures manuals occupational health and safety legislation health regulations and manufacturers product safety data sheets

a range of clients with different requirements

a range of products and equipment appropriate to the hairdressing workplace

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units that relate to a job function can be integrated for assessment purposes

none

none

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

cleaning and disinfecting tools and equipment

preparing for and performing shampoo services prior to design chemical reformation hair relaxation and haircutting services

mixing colour andor lightening products as directed by a senior operator

rinsing and neutralising after a chemical curling service

applying and removing temporary hair colour

Written questions relevant to the operators work regarding OHS legislation and health regulations

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Symptoms may include:

Causes may include:

Common forms of occupational contact dermatitis may include:

Preventative routines may include:

Hairdressing chemical services may include:

Workplace operator safety procedures may include:

Relevant legislation and regulations may include: