This describes the essential skills and knowledge and their level required for this unit

Skills may include

basic research techniques including

identification of relevant information

questioning techniques to obtain information

sorting summarising and presenting information

communication techniques that take into account the culture background and physical abilities of colleagues and clients while demonstrating knowledge of the following communication techniques

using open and closed questions

speaking clearly and concisely

using appropriate language

nonverbal communication

applying relevant information to industry activities

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

industry information sources

federal and state legislation regulations and guidelines that apply to the industry in the following areas main objectives requirements and impact on individual staff

health and safety

hygiene

workplace relations

workers compensation

consumer protection and trade practices

duty of care

equal employment opportunity

antidiscrimination

the role of trade unions and employer groups in the industry

environmental responsibilities of the industry including waste minimisation and recycling

industry associations

overview of current and emerging technology used across the hairdressing industry

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to identify and access sources of information on the hairdressing industry and on related industries The application of relevant information in the hairdressing work environment must be demonstrated The evidence provided must also demonstrate knowledge and skill in the identification and application of relevant legislation including privacy health and hygiene and duty of care

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

sourcing industry information

identifying and sourcing related industries

knowledge and application of legislative and ethical issues that impact on the industry

knowledge of the hairdressing industry including main roles functions and interrelationships of different industries with a more detailed knowledge of issues that relate to a specific workplace

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations which may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

the Internet

a work team

a qualified workplace assessor or assessment team

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units that relate to a job function can be integrated for assessment purposes

none

none

Method of assessment

The following assessment methods are suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

identifying sources of industry information

accessing sources of industry information

applying information to work activities

Written andor oral questioning to assess knowledge and understanding of developing techniques to update hairdressing industry knowledge procedures including methods of accessing industry information Questions will be asked in a manner appropriate to the language and literacy level of the learner

Completing workplace documentation relevant to developing techniques to update hairdressing industry knowledge

Thirdparty reports from experienced hairdressing professionals in the workplace

Completion of selfpaced learning materials including personal reflection and feedback from trainercoachsupervisor

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Sources of information may include:

Information may include:

Related industries may include:

Quality of work performance may include:

Legal and ethical issues may include:

Hairdressing industry activities may include:

Issues of concern may include: