This describes the essential skills and knowledge and their level required for this unit

Skills may include

communication skills that take into account the culture background and abilities of clients and other operators while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

language literacy and numeracy skills relevant to the role and workplace requirements

sectioning skills

manipulation of brushes

finger drying

safe handling of blow dryer

safe use of heat diffusers

safe use of lamps

Knowledge may include

relevant workplace procedures to ensure the comfort and safety of client and operator

the provisions of relevant health and hygiene legislation and regulations

the provisions of relevant occupational health and safety legislation and regulations

the safe use of electrical equipment

workplace procedures for drying hair using lamps

the workplace approach to basic blow drying

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

A person who demonstrates competency in this unit of competency must be able to use simple brush or finger drying techniques to dry hair to shape as directed by a senior operator Relevant health regulations and occupational health and safety legislation must be consistently implemented

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

ability to consistently use effective questioning and active listening techniques to confirm services with clients andor other operators

ability to consistently use effective questioning and active listening techniques to negotiate appropriately with clients to take into account any cultural or physical requirements and to ensure client comfort and safety throughout the required services

ability to accurately interpret and follow verbal instructions from senior operators

knowledge and consistent application of workplace policies and procedures and safe work practices in regard to drying hair to shape as directed

knowledge and consistent application of federal state and local health and hygiene regulations applicable to the workplace

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

relevant documentation including occupational health and safety legislation and regulations and workplace policy and procedures manuals

a working hairdressing salon or simulated salon

hair drying equipment including blow dryers heat diffusers and heat lamps

workplace safety data for the safe use of electrical equipment

Relationship to other units

In the context of an assessmentonly andor a training delivery and assessment pathway all units that relate to a job function can be integrated for assessment purposes

none

WRHCSA Prepare clients for salon services

WRHCS201A Prepare clients for salon services

WRHWPA Assist colleagues providing multiple salon services as a team member

WRHWP201A Assist colleagues providing multiple salon services as a team member.

Method of assessment

The following assessment method is suggested

Observation of the learner performing a range of tasks in an actual or simulated work environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

organising the work area tools and equipment

consulting with senior operators to receive direction on drying method tools and techniques

drying to shape using a blow dryer and brushesfingers

drying to shape using heat lamps and fingers

applying finishing products or techniques as directed by a senior operator

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Desired finishes may include:

Tools may include:

Equipment may include:

Styling aids may include:

Clients may include:

Relevant legislation may include:

Workplace policies and procedures may include:

Finishing products may include: