For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace In deciding whether a simulation or an assessment environment has been adequately set up the following criteria must be applied provide access to the full range of uptodate equipment and software that would generally be available in a modern working hairdressing salon stock a comprehensive salon product range that will support the development and demonstration of the full range of skills and knowledge described in WRH Hairdressing Training Package units of competency stock a comprehensive salon product range that will support the development and demonstration of the full range of skills and knowledge described in WRH06 Hairdressing Training Package units of competency operate a fully functional reception area with a client booking and records system where candidates are able to make new and repeat appointments with clients through telephone or facetoface contact establish and update client records maintain a retail display area and promote and sell retail home haircare products that are available for purchase provide sufficient client traffic that accurately reflects the complexity of the role and allows learnerscandidates to deal with multiple salon tasks simultaneously require that learnerscandidates provide services within timeframes that reflect accepted industry service times involve learnerscandidates in prioritising competing tasks allow learnerscandidates to deal with customers including difficult ones require learnerscandidates to work with others in a team which would typically include salon assistants apprentices senior hairdressers receptionists supervisors and managers provide all the skills of hairdressing to the public as defined in WRH Hairdressing Training Package provide all the skills of hairdressing to the public as defined in WRH06 Hairdressing Training Package. For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package
|