This describes the essential skills and knowledge and their level required for this unit

Skills may include

conducting preservice client consultation that includes

communication

hair and scalp analysis

analysis of client hair and facial characteristics to assist in creating the design

communication skills that take into account the culture background and abilities of clients while demonstrating a knowledge of communication techniques including

listening and questioning techniques

verbal and nonverbal communication skills

negotiation techniques

haircutting skills

hair design

colour correction

colouring and lightening

full and partial highlighting

chemical curling and volumising

chemical straightening

using and safely applying a wide range of hairdressing tools and equipment

time management skills

contingencyplanning skills

salon maintenance skills

language literacy and numeracy skills relevant to the role and workplace requirements

Knowledge may include

the natural distribution and growth patterns of hair

the relationship between the quality of the hair and the finished result

techniques for a range of haircutting effects

the workplace product range

the chemical and physical action of products from the workplace product range on the hair and skin structure

the retail price of products and services from the workplace range and any workplace policies regarding special offers or discounts

the provisions of relevant health and hygiene legislation and regulations

the provisions of relevant skin penetration legislation and regulations

the provisions of relevant occupational health and safety legislation and regulations

relevant workplace policies and procedures to ensure the comfort and safety of client and operator during hair services

The evidence guide describes the underpinning knowledge and skills that must be demonstrated to prove competence It is essential for assessment and must be read in conjunction with the performance criteria the range statement and the assessment guidelines of the relevant Training Package

Overview of assessment

This unit describes holistic practice as an effective hairdresser It recognises that competency is attained through substantial practised application of hairdressing skills and knowledge in a workplace context and should be validated through the collection of evidence of workplace competence

For this reason WRHWPA is a corequisite for core technical skills from the Certificate III in Hairdressing Where a learner is undertaking a new apprenticeship pathway substantial practised workplace application of units is achieved through the employment part of the contract of training

For this reason WRHWP302A is a co-requisite for core technical skills from the Certificate III in Hairdressing. Where a learner is undertaking a new apprenticeship pathway, substantial practised workplace application of units is achieved through the employment part of the contract of training.

NOTE

For those students undertaking a fulltime institutional pathway this skills integration unit of competency must be undertaken at key stages concurrently with all other hairdressing units throughout the duration of the course

This will occur in a work placement in

a commercially run salon with paying clients whilst complying with relevant work placement legislation

or

a simulated salon within a registered training organisation with paying clients before a learner may be deemed competent to operate effectively as a hairdresser

A person who demonstrates competency in this unit of competency will be able to perform a full range of hairdressing services in a busy salon team environment effectively providing services to multiple clients and general salon maintenance requirements simultaneously Shehe will work as an effective team member providing clear direction to assisting operators and also proactively provide physical and technical support to other team members Shehe will demonstrate effective customer service and problem solving skills the safe use and application of a wide variety of hairdressing tools and equipment and the application of relevant legislation and workplace practices particularly in regard to workplace safety and hygiene

Specific evidence requirements

Critical aspects for assessment and evidence required to demonstrate competency in this unit

preservice analysis for a variety of services on a broad range of clients

demonstrated ability to consistently plan for and combine simultaneous client services on two or more clients over an extended period

consistent and safe use and application of a broad range of hairdressing tools products and equipment

consistent application of local health regulations relevant occupational health and safety and other regulations according to workplace procedures

demonstrated ability to consistently satisfy client requirements

demonstrated ability to consistently advise clients in order to successfully promote new or additional services and to book or rebook business

ability to complete hairdressing services to the clients satisfaction within designated workplace timeframes and to required standards

demonstrated ability to consistently integrate salon and equipment maintenance and cleaning duties with the provision of multiple salon services

Context of assessment

For valid and reliable assessment of this unit competency should be consistently demonstrated over a period of time and observed by the assessor andor the technical expert working in partnership with the assessor The technical expert may include the hairdresser andor an experienced person at the workplace

Competency should be demonstrated in the workplace or a simulated workplace environment in a range of situations that may include client interruptions and involvement in other related activities normally expected in the workplace

In deciding whether a simulation or an assessment environment has been adequately set up the following criteria must be applied

provide access to the full range of uptodate equipment and software that would generally be available in a modern working hairdressing salon

stock a comprehensive salon product range that will support the development and demonstration of the full range of skills and knowledge described in WRH Hairdressing Training Package units of competency

stock a comprehensive salon product range that will support the development and demonstration of the full range of skills and knowledge described in WRH06 Hairdressing Training Package units of competency

operate a fully functional reception area with a client booking and records system where candidates are able to make new and repeat appointments with clients through telephone or facetoface contact establish and update client records maintain a retail display area and promote and sell retail home haircare products that are available for purchase

provide sufficient client traffic that accurately reflects the complexity of the role and allows learnerscandidates to deal with multiple salon tasks simultaneously

require that learnerscandidates provide services within timeframes that reflect accepted industry service times

involve learnerscandidates in prioritising competing tasks

allow learnerscandidates to deal with customers including difficult ones

require learnerscandidates to work with others in a team which would typically include salon assistants apprentices senior hairdressers receptionists supervisors and managers

provide all the skills of hairdressing to the public as defined in WRH Hairdressing Training Package

provide all the skills of hairdressing to the public as defined in WRH06 Hairdressing Training Package.

For further guidance on the use of an appropriate simulated environment refer to the Assessment Guidelines in this Training Package

Specific resources for assessment

Competency for this unit should be assessed through access to

a fully equipped salon or simulated salon environment

hairdressing products tools and equipment

multiple clients with a variety of hairdressing services requirements

Relationship to other units

This unit requires an assessment outcome that includes evidence of the ability to perform a wide variety of hairdressing tasks and services simultaneously under workplace conditions

WRHCLB Design and perform full and partial highlighting techniques

WRHCL303B Design and perform full and partial highlighting techniques

WRHCLA Perform colour correction

WRHCL304A Perform colour correction

WRHCRB Perform chemical curling and volumising services

WRHCR302B Perform chemical curling and volumising services

WRHCRB Perform chemical straightening and relaxing services

WRHCR303B Perform chemical straightening and relaxing services

WRHHSA Consult with clients and treat hair and scalp conditions

WRHHS302A Consult with clients and treat hair and scalp conditions

and either

WRHHCB Combine haircut structures on women

WRHHC306B Combine haircut structures on women

or

WRHHCB Combine haircut structures for traditional and classic designs on men

WRHHC307B Combine haircut structures for traditional and classic designs on men.

Method of assessment

The following assessment method is suggested

Observation of the learner performing a range of tasks in an actual or simulated salon environment over sufficient time to demonstrate hisher handling of a range of contingencies Tasks may include

conducting preservice analysis

recommending selecting and using a broad range of products from a workplace product range

planning and safely applying multiple haircut design and chemical services on multiple clients accessing a diverse range of services regularly and simultaneously over an extended period to client satisfaction

working as an effective member of a salon team giving instructions and receiving instructions from other operators

providing technical and problem solving advice to other team members

handling and resolving customer hairdressing problems and complaints

promoting products and services and booking or rebooking clients for new or repeat services

Evidence required for demonstration of consistent performance

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors How these skills are applied varies between occupations and qualifications due to the different work functions and contexts

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification

Clients may include:

New and additional products and services must include:

Services must include:

Relevant legislation may include:

Workplace policies and procedures may include:

Multiple clients simultaneously must include:

Team salon cleaning and maintenance tasks may include:

Reception duties may include: