Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Remove takings from register/terminal
   • Register/terminal balance performed at designated times according to store policy and procedures.
   • Cash float separated from takings prior to balancing procedure and secured according to store policy.
   • Change supplied to register/terminal according to store policy.
   • Register/terminal reading or print out accurately determined.
   • Cash and non-cash documents removed and transported according to store security policies and procedures.
2. Reconcile takings
   • Cash counted accurately.
   • Non-cash documents calculated accurately.
   • Balance between register/terminal reading and sum of cash and non-cash transactions determined accurately.
   • Records for store and individual department takings recorded accurately and according to store policy.

Required Skills

Not applicable

Evidence Required

The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace andor training program

Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate

Operates registerterminal equipment according to manufacturers instructions and store policy

Consistently applies store policies and procedures in regard to handling cash and removing takings from registerterminal

Consistently applies store policies and procedures in regard to reading registers and recording information

Processes documentationrecords responsibly and according to store policies and procedures

Reconciles takings according to store policies and procedures

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace to transfer to other contexts and deal with unplanned events The requirements for this unit of competency are listed below

Knowledge of

Store policies and procedures in regard to

registerterminal balance

cash and noncash transactions security

cash float

operation of equipment used at registerterminal

Cash and noncash handling procedures including

opening and closing point of sale terminal

clearance of terminal and transference of tender

maintenance of cash float

counting cash

calculating noncash documents

balancing point of sale terminal

recording takings

security of cash and noncash transactions

change required and denominations of change

EFTPOScredit cards

gift voucherslay by

credit and returns

Skills in

Completing tasks in a set time frame

Literacy skills in regard to interpreting documentation

Numeracy skills in regard to

counting cash

calculating noncash transactions

reporting on takings

Generic Process Skills

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added The questions below highlight how these processes are applied in this unit of competency Following each question a number indicates the level to which the key competency needs to be demonstrated where not required perform the process perform and administer the process and perform administer and design the process

How can communication of ideas and information be applied

Errors in readings may need to be communicated to relevant personnel

How can information be collected analysed and organised

Counting cash and noncash documents and balancing readings requires information to be collected analysed and organised

How are activities planned and organised

Reconciling takings requires activities to be planned and organised

How can team work be applied

Team work may be required when establishing individual and store department takings

How can the use of mathematical ideas and techniques be applied

Mathematical ideas and techniques will be required when balancing registerterminal

How can problem solving skills be applied

Problem solving skills will be applied when balancing registerterminal reading and sum of cash and noncash transactions

How can the use of technology be applied

The use of technology will be applied through using the registerterminal

Context of Assessment

Assessment Process

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Integrated Competency Assessment

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit or a cluster of units of competency

The candidate will be required to

Apply knowledge and skills which underpin the process required to demonstrate competence including appropriate key competencies

Integrate knowledge and skills critical to demonstrating competence in this unit

Unit WRRFB can be assessed with the following units

WRRCSB Apply point of sale handling procedures

WRRLPB Minimise theft

WRRCSB Interact with customers

WRRIB Perform stock control procedures

Evidence Gathering Methods

Evidence should include products processes and procedures from the workplace context or from a simulated work environment Evidence might include

Observation of the person in the workplace

A simulated role play

Third party reports from a supervisor

Customer feedback

Answers to questions about specific skills and knowledge

Resources Required

A real or simulated work environment

Relevant documentation such as

financial transaction docketsslipsinvoices

sample debit credit card vouchers

recordingtally sheets

store policy and procedure manuals in regard to registerterminal balance

Registerterminal and related equipment

The following components of the evidence guide relate directly to the performance criteria and the range of variables for the unit of competency and provide guidance for assessment of the unit in the workplace andor training program

Critical Aspects of Evidence

Competency in this unit requires evidence that the candidate

Operates registerterminal equipment according to manufacturers instructions and store policy

Consistently applies store policies and procedures in regard to handling cash and removing takings from registerterminal

Consistently applies store policies and procedures in regard to reading registers and recording information

Processes documentationrecords responsibly and according to store policies and procedures

Reconciles takings according to store policies and procedures

Underpinning Skills and Knowledge

Knowledge and skills are essential to apply this unit in the workplace to transfer to other contexts and deal with unplanned events The requirements for this unit of competency are listed below

Knowledge of

Store policies and procedures in regard to

registerterminal balance

cash and noncash transactions security

cash float

operation of equipment used at registerterminal

Cash and noncash handling procedures including

opening and closing point of sale terminal

clearance of terminal and transference of tender

maintenance of cash float

counting cash

calculating noncash documents

balancing point of sale terminal

recording takings

security of cash and noncash transactions

change required and denominations of change

EFTPOScredit cards

gift voucherslay by

credit and returns

Skills in

Completing tasks in a set time frame

Literacy skills in regard to interpreting documentation

Numeracy skills in regard to

counting cash

calculating noncash transactions

reporting on takings

Generic Process Skills

There are a number of processes that are learnt throughout work and life which are required in all jobs They are fundamental processes and generally transferable to other work functions Some of these are covered by the key competencies although others may be added The questions below highlight how these processes are applied in this unit of competency Following each question a number indicates the level to which the key competency needs to be demonstrated where not required perform the process perform and administer the process and perform administer and design the process

How can communication of ideas and information be applied

Errors in readings may need to be communicated to relevant personnel

How can information be collected analysed and organised

Counting cash and noncash documents and balancing readings requires information to be collected analysed and organised

How are activities planned and organised

Reconciling takings requires activities to be planned and organised

How can team work be applied

Team work may be required when establishing individual and store department takings

How can the use of mathematical ideas and techniques be applied

Mathematical ideas and techniques will be required when balancing registerterminal

How can problem solving skills be applied

Problem solving skills will be applied when balancing registerterminal reading and sum of cash and noncash transactions

How can the use of technology be applied

The use of technology will be applied through using the registerterminal

Context of Assessment

Assessment Process

For valid and reliable assessment of this unit evidence should be gathered through a range of methods to indicate consistent performance

It can be gathered from assessment of the unit of competency alone through an integrated assessment activity or through a combination of both

Evidence should be gathered as part of the learning process

Integrated Competency Assessment

Evidence is most relevant when provided through an integrated activity which combines the elements of competency for each unit or a cluster of units of competency

The candidate will be required to

Apply knowledge and skills which underpin the process required to demonstrate competence including appropriate key competencies

Integrate knowledge and skills critical to demonstrating competence in this unit

Unit WRRFB can be assessed with the following units

WRRCSB Apply point of sale handling procedures

WRRLPB Minimise theft

WRRCSB Interact with customers

WRRIB Perform stock control procedures

Evidence Gathering Methods

Evidence should include products processes and procedures from the workplace context or from a simulated work environment Evidence might include

Observation of the person in the workplace

A simulated role play

Third party reports from a supervisor

Customer feedback

Answers to questions about specific skills and knowledge

Resources Required

A real or simulated work environment

Relevant documentation such as

financial transaction docketsslipsinvoices

sample debit credit card vouchers

recordingtally sheets

store policy and procedure manuals in regard to registerterminal balance

Registerterminal and related equipment

---

Range Statement

The Range of Variables provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to:

Store policies and procedures in regard to:

register/terminal balance

security

Register/terminals may be:

manual

electronic

Non-cash transactions may include:

credit cards

cheques

hire purchase

lay-by

cash on delivery (C.O.D.)

customer refunds

customer credit ratings

Register/terminals may be cleared by:

operator

specialist staff

at intervals during or at close of trading

The Range of Variables provide the range of applications of this unit of competency to allow for differences within enterprises and workplaces. It provides details of practices, knowledge and requirements referred to in the elements and performance criteria. The variables chosen in training and assessment will depend on the work contexts.

The following variables may include but are not limited to:

Store policies and procedures in regard to:

register/terminal balance

security

Register/terminals may be:

manual

electronic

Non-cash transactions may include:

credit cards

cheques

hire purchase

lay-by

cash on delivery (C.O.D.)

customer refunds

customer credit ratings

Register/terminals may be cleared by:

operator

specialist staff

at intervals during or at close of trading

---