Certificate II in Automotive Administration

This qualification covers the skills and knowledge required to perform a range of administrative tasks within an automotive retail, service or repair business.

Job roles and employment outcomes

The Certificate II in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing office and administrative functions in an automotive retail, service or repair business.

Job roles related to this qualification include:

clerical assistant

office assistant

receptionist

service department receptionist

on-line receptionist

data entry assistant

This qualification is suitable for an Australian traineeship pathway.


Subjects

To be awarded this qualification, competency must be demonstrated in 10 units of competency consisting of:

6core units

plus

4elective units of which:

up to 4 elective units may be chosen from the elective units listed below

up to 2 units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common - Administration

AURAAA2001

Work in an automotive administration environment

Common Foundation Skills

AURAFA2003

Communicate effectively in an automotive workplace

AURAFA2005

Write routine texts in an automotive workplace

Common Information Technology

AURAKA2001

Use information technology systems

Common - Quality

AURAQA2001

Contribute to quality work outcomes

Common Health and Safety

AURASA2002

Apply safe working practices in an automotive workplace

Elective units

Unit code

Unit title

Common - Sales and Marketing

AURACA2001

Establish relations with customers

Common - Environment

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common Foundation Skills

AURAFA2001

Use numbers in an automotive workplace

AURAFA2002

Read in an automotive workplace

AURAFA2004

Solve routine problems in an automotive workplace

Common Management , Leadership and Supervision

AURAMA2001

Work effectively with others

AURAMA2002

Communicate business information

AURAMA3004

Maintain business image

Common - Quality

AURAQA3003

Maintain quality systems

Sales and Parts, Administration and Management - Administration

AURSAA2001

Process customer complaints

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2004

Carry out cash, credit and funds transfers

Imported Units

add topic BSBFIA303A

Process accounts payable and receivable

add topic BSBINM202A

Handle mail

add topic BSBITU305A

Conduct online transactions

add topic BSBWOR204A

Use business technology

SIRXCCS202

Interact with customers


Pathways...

    Pathways into the qualification

    Credit will be granted towards this qualification to those who have completed AUR10112 Certificate I in Automotive Vocational Preparation in this Training Package or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR30112 Certificate III in Automotive Administration or other relevant qualifications.


Entry Requirements

This qualification may be accessed by direct entry.


Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the Employability Skills required by the automotive industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

gathering, conveying and receiving verbal and written information

listening and understanding workplace instructions

Teamwork

working with colleagues and supervisors to contribute to organisation goals

Problem solving

solving routine problems related to hazards in the workplace, while under direct supervision

checking own work to ensure errors are minimal and work flow is maintained

Initiative and enterprise

raising workplace health and safety (WHS) issues with the WHS officer

recognise and respond to circumstances outside of personal competence

Planning and organising

planning own work schedule to ensure tasks are completed on time

set, monitor and satisfy personal work goals

Self-management

behaving in ways that contribute to an effective and safe working environment

identifying own roles and responsibilities

Learning

listening to ideas and opinions of other members of the team

following safety procedures

Technology

operating a range of tools and equipment or specific machinery