Subjects
Total number of units = 10
6 core units, plus
4 elective units, of which:
up to 4 units may be chosen from the Elective Units listed below
up to 2 units may be chosen from a Certificate I qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
Unit code | Unit title |
Work in an automotive administration role | |
Communicate effectively in an automotive workplace | |
Write routine texts in an automotive workplace | |
Use information technology systems | |
Contribute to quality work outcomes in an automotive workplace | |
Follow safe working practices in an automotive workplace |
Elective Units
Unit code | Unit title |
Respond to customer needs and enquiries in an automotive workplace | |
Follow environmental and sustainability best practice in an automotive workplace | |
Use numbers in an automotive workplace | |
Read and respond to automotive workplace information | |
Resolve routine problems in an automotive workplace | |
Work effectively with others in an automotive workplace | |
Communicate business information in an automotive workplace | |
Maintain business image in an automotive workplace | |
Maintain quality processes in an automotive workplace | |
Process customer complaints in an automotive workplace | |
Carry out cash and non-cash payment operations | |
Conduct online transactions in an automotive workplace | |
Process accounts payable and receivable | |
Handle mail | |
Use business technology | |
Engage the customer |