Certificate II in Automotive Sales

This qualification covers the skills and knowledge required to perform sales-related tasks within an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles/employment outcomes

The Certificate II in Automotive Sales is intended to prepare new employees or recognise and develop existing workers who perform general sales and marketing functions in an automotive retail, service or repair business.

Employment outcomes targeted by this qualification include:

sales assistant

customer relations officer

spare parts salesperson

service station attendant.

This qualification is suitable for an Australian Apprenticeship pathway.


Subjects

Packaging Rules

To be awarded the Certificate II in Automotive Sales, competency must be achieved in eighteen (18) units of competency.

seven (7) core units of competency

eleven (11) elective units of competency, as specified below.

a minimum of eight (8) elective units of competency from Group A

a maximum of three (3) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications

a maximum of two (2) units may be selected from units aligned to Certificate III qualifications.

Note:

Where prerequisite units are identified they must be counted in the total number of units required for completion of the qualification.

Core units of competency

Complete the following seven (7) units of competency.

add topic AURC270103A

Apply safe working practices

add topic AURC270421A

Establish relations with customers

add topic AURC270688A

Work effectively with others

add topic AURC270789A

Communicate effectively in the workplace

add topic AURC272003A

Apply environmental regulations and best practice in a workplace or business

add topic AURS241769A

Sell product(s)

add topic BSBCUS201A

Deliver a service to customers

Elective units of competency

Group A - Elective units

Complete a minimum of eight (8) units of competency from the following lists.

Bicycles

add topic AURB211304B

Assemble bicycles

add topic AURB211305A

Assemble box bicycle for retail sale

add topic AURB212171A

Service and repair bicycle mechanical braking systems

add topic AURB212370B

Service bicycle hydraulic braking systems

add topic AURB214670B

Service bicycle drivetrain systems

add topic AURB215672A

Service bicycle steering systems

add topic AURB216672A

Service bicycle suspension systems

add topic AURB218168B

Remove, repair and fit bicycle tyres

add topic AURB218267A

Service bicycle wheels and hubs

add topic AURB232265B

Fit and adjust bicycle accessories

add topic AURB254380B

Operate in a retail bicycle environment

add topic AURB254401A

Select and adjust bicycle to fit rider

add topic AURB311401A

Restore a bicycle

add topic AURB312366B

Repair bicycle hydraulic braking systems

add topic AURB314666B

Repair bicycle drivetrain systems

add topic AURB315646A

Repair/overhaul bicycle steering systems

add topic AURB316646A

Repair/overhaul bicycle suspension systems

add topic AURB318207B

Design and build bicycle wheels

add topic AURB318267A

Repair/overhaul bicycle wheels and hubs

add topic AURB318301A

Service electric power assist bicycles

add topic AURB328267A

Service and repair bicycle frames

add topic AURB332301A

Specify and select components for a custom bicycle

add topic AURB354501A

Provide mechanical support to cycling events

add topic AURB354601A

Conduct cycling proficiency training

General mechanical

add topic AURC252103A

Apply basic automotive troubleshooting processes

add topic AURT366108A

Carry out diagnostic procedures

add topic AURT200108A

Carry out servicing operations

add topic AURT270278A

Use and maintain workplace tools and equipment

add topic AURT225667A

Use and maintain measuring equipment

add topic AURT365130A

Inspect vehicle systems and determine preferred repair action

Common

add topic AURC251677A

Use numbers in the workplace

add topic AURC252327A

Identify, clarify and resolve problems

add topic AURC261314A

Contribute to quality work outcomes

add topic AURC270889A

Communicate business information

add topic AURC359350A

Conduct information sessions

add topic AURC361230A

Inspect technical quality of work

add topic BSBADM307B

Organise schedules

add topic BSBADM311A

Maintain business resources

add topic BSBCMN311B

Maintain workplace safety

add topic BSBFIA301A

Maintain financial records

add topic BSBFLM309C

Support continuous improvement systems and processes

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBINM301A

Organise workplace information

add topic BSBINN301A

Promote innovation in a team environment

add topic BSBITU301A

Create and use databases

add topic BSBITU305A

Conduct online transactions

add topic BSBSMB301A

Investigate micro business opportunities

add topic BSBWOR204A

Use business technology

add topic BSBWOR301A

Organise personal work priorities and development

add topic HLTFA301B

Apply first aid

add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic SIRXFIN003A

Produce financial reports

add topic SIRXOHS002A

Maintain store safety

add topic SIRXRSK001A

Minimise theft

add topic SIRXRSK002A

Maintain store security

Sales

Prerequisites

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

add topic AURS238127A

Identify and select automotive parts and products

add topic AURS238150A

Present stock and sales area

add topic AURS238154A

Provide information to customers on automotive refinishing products

add topic AURS241303A

Apply sales procedures

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS241803A

Apply legal requirements relating to product sales

add topic AURS242621A

Promote products and services

add topic AURS252290A

Process customer complaints

add topic AURS338103A

Apply automotive parts interpretation process

add topic BSBCUS301A

Deliver and monitor a service to customers

add topic SIRRFSA001A

Apply retail food safety practices

add topic SIRRFSA002A

Monitor food safety program

add topic SIRRFSA001A

add topic SIRRRPK003A

Advise on fast food products

add topic SIRRFSA001A

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SIRXFIN001A

Balance point-of-sale terminal

add topic SIRXICT001A

Operate retail technology

add topic SIRXICT003A

Operate retail information technology systems

add topic SIRXMER001A

Merchandise products

add topic SIRXMER002A

Coordinate merchandise presentation

add topic SIRXSLS003A

Coordinate sales performance

Materials handling/warehousing

add topic AURS239508A

Carry out warehousing procedures

add topic MSAPMSUP204A

Pack products or materials

add topic TLIA2011A

Package goods

add topic TLIA3019A

Organise receival operations

add topic TLID2010A

Operate a forklift

add topic TLILIC2001A

Licence to operate a forklift truck

Purchasing/stock control

add topic AURS338216A

Determine used motor vehicle stock requirements

add topic AURS342369A

Wholesale used motor vehicle stock

add topic AURS344330A

Inspect, appraise and purchase used motor vehicles to supplement stock for sale

add topic SIRXINV001A

Perform stock control procedures

add topic SIRXINV002A

Maintain and order stock

add topic SIRXINV004A

Buy merchandise

add topic TLIA2012A

Pick and process orders

add topic TLIA2013A

Receive goods

add topic TLIA2020A

Replenish stock

Group B - Other elective units

The balance of units, to a maximum of three (3) may be drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.

Specialisation advice

Unit selection for a particular occupational stream must adhere to the packaging rules specified above. Examples of appropriate elective units for particular outcomes are provided below.

Note: A specialisation does not alter the title of the qualification although RTOs may choose to record the specialist occupational stream. Refer to Additional qualification advice.

Aftermarket retail operation

The following five (5) units are recommended for this specialisation.

add topic AURC251677A

Use numbers in the workplace

add topic AURC261314A

Contribute to quality work outcomes

add topic AURS238127A

Identify and select automotive parts and products

add topic AURS241803A

Apply legal requirements relating to product sales

add topic BSBCMN311B

Maintain workplace safety

Bicycles

The following unit is recommended for this specialisation.

add topic AURS241803A

Apply legal requirements relating to product sales

plus, a minimum of two (2) units of competency from the Bicycle group.

Outdoor power equipment

The following seven (7) units are recommended for this specialisation.

add topic AURS238150A

Present stock and sales area

add topic AURS241303A

Apply sales procedures

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS241803A

Apply legal requirements relating to product sales

add topic TLIA2013A

Receive goods

add topic SIRXICT001A

Operate retail technology

add topic SIRXRSK001A

Minimise theft

Replacement parts and accessories

The following six (6) units are recommended for this specialisation.

add topic AURC251677A

Use numbers in the workplace

add topic AURS238127A

Identify and select automotive parts and products

add topic AURS241803A

Apply legal requirements relating to product sales

add topic BSBWOR204A

Use business technology

add topic TLIA2011A

Package goods

add topic SIRXICT001A

Operate retail technology

Service station operation

The following eight (8) units are recommended for this specialisation.

add topic AURS238127A

Identify and select automotive parts and products

add topic AURS238150A

Present stock and sales area

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS241803A

Apply legal requirements relating to product sales

add topic BSBWOR204A

Use business technology

add topic BSBCMN311B

Maintain workplace safety

add topic SIRXCCS001A

Apply point-of-sale handling procedures

add topic SIRXRSK001A

Minimise theft

Vehicle

The following five (5) units are recommended for this specialisation.

add topic AURC251677A

Use numbers in the workplace

add topic AURS238150A

Present stock and sales area

add topic AURS241803A

Apply legal requirements relating to product sales

add topic AURS252290A

Process customer complaints

add topic BSBWOR204A

Use business technology


Pathways...

    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

    Additional qualification advice

    The Certificate II in Automotive Sales may be attained as a generic qualification, or where a particular occupational outcome is required, may include a specialisation.

    Specialisations for this qualification include:

    aftermarket retail operations

    bicycle

    outdoor power equipment

    replacement parts and accessories

    service station operation

    vehicle.

    Advice is provided at the end of this qualification on the recommended units of competency for each specialisation.

    Where elective units of competency are packaged to suit a particular industry sector or occupational outcome, Registered Training Organisations (RTOs) might issue, for example, a:

    Certificate II in Automotive Sales

    (specialising in replacement parts and accessories

    OR

    Certificate II in Automotive Sales

    (replacement parts and accessories)

    It should be noted that a qualification with a specialisation does not change the title of the qualification, although RTOs may choose to record the specialisation below the title.


Entry Requirements

Not Applicable.


Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the Employability Skills as identified by the sales sector of the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

Understanding and carrying out verbal instructions from supervisors and others

Reading, understanding and completing workplace documentation, forms and records

Sharing work-related information with other team members using industry terminology

Communicating with people from a range of social, cultural and ethnic backgrounds

Teamwork

Contributing positively to the work team environment

Working effectively with others in a socially diverse environment

Respecting and understanding the views of others

Giving, receiving and acting upon feedback

Identifying and describing own role and role of others

Problem solving

Recognising a problem or a potential problem within a sales and customer service environment

Seeking information and assistance to solve problems outside own area of responsibility

Solving problems within own area of responsibility

Initiative and enterprise

Suggesting ideas for workplace improvement to supervisors and team members

Positively adapting to changes in workplace procedures and making adjustments to improve own performance

Taking positive action to report hazards or risk situations to supervisors

Planning and organising

Planning daily work tasks to work safely and manage risks according to workplace procedures

Prioritising activities to achieve required outcomes

Planning and organising appropriate equipment and materials

Planning ahead to anticipate problems with availability of equipment, materials and personnel to assist

Self-management

Following workplace safety requirements and other policies and procedures

Completing known delegated tasks on time

Selecting and using appropriate equipment, materials, processes and procedures

Asking for advice and assistance when appropriate

Learning

Identifying personal strengths and weaknesses

Acting upon feedback and accepting opportunities to learn to improve work performance

Asking questions to gain information and identify sources of information to expand knowledge and understanding

Technology

Appropriately selecting and using technological and sales equipment

Recognising and reporting faulty equipment

Using information and communication technology