Certificate II in Automotive Sales

This qualification covers the skills and knowledge required to perform sales-related tasks in the automotive retail, service or repair industry.

Job roles and employment outcomes

The Certificate II in Automotive Sales prepares new employees or recognises and develops existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.

Job roles related to this qualification include:

service station attendant or salesperson

bicycle salesperson

outdoor equipment salesperson

sales assistant.

This qualification is suitable for an Australian traineeship pathway.

Additional qualification advice

The Certificate II in Automotive Sales may be attained as a generic qualification, or when a particular occupational outcome is required. Advice is provided in the qualification on the recommended units of competency for specialisation areas.


Subjects

Packaging Rules

To be awarded this qualification, competency must be demonstrated in 12 units of competency, consisting of:

6 core units

plus

3 specialist elective units in one of the selected specialist groups relating to occupational streams

plus

3 general elective units, of which:

up to 3 elective units may be chosen from the elective units listed below

up to 3 elective units may be chosen from a Certificate II qualification or above in this training package or another endorsed training package or accredited course, provided that the units chosen contribute to the vocational outcome of the qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common Sales and Marketing

AURACA2001

Establish relations with customers

Common Health and Safety

AURASA2002

Apply safe working practices in an automotive workplace

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2002

Present stock and sales area

AURSCA2006

Promote products and services

Sales and Parts, Administration and Management Regulatory or Legal

AURSLA2001

Apply legal requirements relating to product sales

Imported Units

add topic SIRXRSK001A

Minimise theft

Specialist elective units

Group A: Service Station Sales and Service

Unit code

Unit title

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2005

Sell products

Imported Units

SIRXCCS201

Apply point-of-sale handling procedures

add topic SIRXINV002A

Maintain and order stock

SIRXMER201

Merchandise products

SIRXWHS302

Maintain store safety

add topic TLIA2020A

Replenish stock

Group B: Bicycle Sales

Unit code

Unit title

Common Management, Leadership and Supervision

AURAMA2001

Work effectively with others

Bicycle Technical

AURBTA2004

Assemble box bicycles for retail sale

Bicycle Technical Accessories

AURBTV2001

Fit and adjust bicycle accessories

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2005

Sell products

Imported Units

add topic SIRXINV002A

Maintain and order stock

SIRXMER201

Merchandise products

SIRXWHS302

Maintain store safety

Group C: Outdoor Power Equipment Sales

Unit code

Unit title

Common Sales and Marketing

AURACA3003

Build customer relations

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2003

Apply sales procedures

Imported Units

add topic SIRXICT001A

Operate retail technology

add topic SIRXINV001A

Perform stock control procedures

add topic TLIA2013A

Receive goods

General elective units

Unit code

Unit title

Common Sales and Marketing

AURACA3003

Build customer relations

Common Environment

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common Foundation Skills

AURAFA2001

Use numbers in an automotive workplace

AURAFA2002

Read in an automotive workplace

AURAFA2003

Communicate effectively in an automotive workplace

AURAFA2004

Solve routine problems in an automotive workplace

Common Management, Leadership and Supervision

AURAMA3004

Maintain business image

Common Quality

AURAQA2001

Contribute to quality work outcomes

Sales and Parts, Administration and Management Sales and Marketing

AURSCA2003

Apply sales procedures

AURSCA2004

Carry out cash, credit and funds transfers

Imported Units

add topic BSBITU305A

Conduct online transactions

add topic ICAWEB201A

Use social media tools for collaboration and engagement

SIRXCCS201

Apply point-of-sale handling procedures

SIRXFIN201

Balance and secure point-of-sale terminal


Pathways...

    Pathways into the qualification

    Credit will be granted towards this qualification to those who have completed AUR10112 Certificate I in Automotive Vocational Preparation or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR31012 Certificate III in Automotive Sales or other relevant qualifications.


Entry Requirements

This qualification may be accessed by direct entry.


Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the Employability Skills required by the automotive industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

gathering, conveying and receiving verbal and written information

listening and understanding workplace instructions

Teamwork

working with colleagues and supervisors to contribute to organisational goals

Problem solving

solving routine problems related to hazards in the workplace, while under direct supervision

checking own work to ensure errors are minimal and work flow is maintained

Initiative and enterprise

raising workplace health and safety (WHS) issues with the WHS officer

recognising and responding to circumstances outside of personal competence

Planning and organising

planning own work schedule to ensure tasks are completed on time

setting, monitoring and satisfying personal work goals

Self-management

behaving in ways that contribute to an effective and safe work environment

identifying own roles and responsibilities

Learning

listening to ideas and opinions of other members of the team

following safety procedures

Technology

operating a range of tools and equipment or specific machinery