Certificate II in Automotive Warehousing/Distribution Operations

This qualification covers the skills and knowledge required to perform a range of tasks within a warehouse, storage or distribution operation in an automotive retail, service or repair business. It is suitable for entry into the automotive retail, service and repair industry.

Job roles/employment outcomes

The Certificate II in Automotive Warehousing/Distribution Operations is intended to prepare new employees or recognise and develop existing workers who are performing a range of functions in a warehouse that deals specifically with automotive parts and accessories.

Employment outcomes targeted by this qualification include:

automotive parts interpreter


This qualification is suitable for an Australian Apprenticeship pathway.


Packaging Rules

To be awarded the Certificate II in Automotive Warehousing/Distribution Operations competency must be achieved in twenty (20) units of competency.

seven (7) core units of competency

thirteen (13) elective units of competency, as specified below:

a minimum of ten (10) elective units of competency from Group A

a maximum of three (3) elective units of competency from Group B, drawn from any combination of:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications

a maximum of two (2) elective units of competency may be selected from units aligned to Certificate III qualifications.

Core units of competency

Complete the following seven (7) units of competency.

add topic AURC251677A

Use numbers in the workplace

add topic AURC270103A

Apply safe working practices

add topic AURC270421A

Establish relations with customers

add topic AURC270688A

Work effectively with others

add topic AURC270789A

Communicate effectively in the workplace

add topic AURC272003A

Apply environmental regulations and best practice in a workplace or business

add topic BSBCMN311B

Maintain workplace safety

Elective units of competency

Group A - Elective units

Complete a minimum of ten (10) units of competency from the following lists.

Administration and sales

add topic AURA254180A

Operate information technology systems

add topic AURC359350A

Conduct information sessions

add topic AURC361230A

Inspect technical quality of work

add topic AURC362807A

Build customer relations

add topic AURS238127A

Identify and select automotive parts and products

add topic AURS338103A

Apply automotive parts interpretation process

add topic BSBADM311A

Maintain business resources

add topic BSBCUS301A

Deliver and monitor a service to customers

add topic BSBFIA302A

Process payroll

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBWOR204A

Use business technology

add topic BSBWOR301A

Organise personal work priorities and development

add topic HLTFA301B

Apply first aid

add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic SIRXRSK002A

Maintain store security

add topic SIRXRSK003A

Apply store security systems and procedures

Equipment operation

add topic TLIB2004A

Carry out vehicle inspection

add topic TLIB2008A

Carry out inspection of trailers

add topic TLIC2002A

Drive light rigid vehicle

add topic TLIC3003A

Drive medium rigid vehicle

add topic TLIC3004A

Drive heavy rigid vehicles

add topic TLIC3005A

Drive heavy combination vehicle

add topic TLID2010A

Operate a forklift

add topic TLID3011A

Conduct specialised forklift operations

add topic TLILIC2001A

Licence to operate a forklift truck

Stock control

add topic SIRXINV001A

Perform stock control procedures

add topic SIRXINV002A

Maintain and order stock

add topic TLIA2012A

Pick and process orders

add topic TLIA3015A

Complete receival/despatch documentation

add topic TLIA2020A

Replenish stock

add topic TLIA2021A

Despatch stock

add topic TLIA2013A

Receive goods

add topic TLIA3039A

Receive and store stock

add topic TLIA2009A

Complete and check import/export documentation

add topic TLIE3012A

Consolidate manifest documentation

add topic TLIK2007A

Perform electronic data interchange (EDI) to transmit shipping documentation


add topic TLIA1001A

Secure cargo

add topic TLIA2011A

Package goods

add topic TLIA2014A

Use product knowledge to complete work operations

add topic TLIA3017A

Identify products and store to specifications

add topic TLIA3018A

Organise despatch operations

add topic TLIA3019A

Organise receival operations

add topic TLIA4033A

Organise international transport of freight

add topic TLIB2009A

Check conveyor operational status

add topic TLID1001A

Shift materials safely using manual handling methods

add topic TLID2013A

Move materials mechanically using automated equipment

add topic TLID2016A

Load and unload explosives and dangerous goods

add topic TLID2029A

Prepare articles for delivery

add topic TLID2003A

Handle dangerous goods/hazardous substances

add topic TLID2004A

Load and unload goods/cargo

add topic TLIE3002A

Estimate/calculate mass, area and quantify dimensions

add topic TLIE2007A

Use communication systems

add topic TLIF2010A

Apply fatigue management strategies

add topic TLIF2012A

Apply safe procedures when handling/transporting dangerous goods or explosives

add topic TLIJ3005A

Sample, inspect and test products to specifications

Group B - Other elective units

The balance of units, to a maximum of three (3), may be drawn in any combination from:

units not already chosen from Group A

relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II and III qualifications.


    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR10105 Certificate I in Automotive in this Training Package or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR31105 Certificate III in Automotive Warehousing/Distribution Operations, AUR31005 Certificate III in Automotive Sales or other relevant qualifications.

Entry Requirements

Not Applicable.

Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.

Employability Skills


The following table contains a summary of the Employability Skills as identified by the Automotive retail, service and repair industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Understanding and carrying out verbal instructions from supervisors and others

Reading, understanding and completing workplace documentation, forms and records

Sharing work-related information with other team members using industry terminology

Communicating with people from a range of social, cultural and ethnic backgrounds


Contributing positively to the work team environment

Working effectively with others in a socially diverse environment

Respecting and understanding the views of others

Giving, receiving and acting upon feedback

Identifying and describing own role and role of others

Problem solving

Recognising a problem or a potential problem within an automotive warehouse/distribution environment

Seeking information and assistance to solve problems outside own area of responsibility

Solving problems within own area of responsibility

Initiative and enterprise

Suggesting ideas for workplace improvement to supervisors and team members

Positively adapting to changes in workplace procedures and making adjustments to improve own performance

Taking positive action to report hazards or risk situations to supervisors

Planning and organising

Planning daily work tasks to work safely and manage risks according to workplace procedures

Prioritising activities to achieve required outcomes

Planning and organising appropriate equipment and materials

Planning ahead to anticipate problems with availability of equipment, materials and personnel to assist


Following workplace safety requirements and other policies and procedures

Completing known delegated tasks on time

Selecting and using appropriate equipment, materials, processes and procedures

Asking for advice and assistance when appropriate


Identifying personal strengths and weaknesses

Acting upon feedback and accepting opportunities to learn to improve work performance

Asking questions to gain information and identify sources of information to expand knowledge and understanding


Appropriately setting up and using technological equipment

Recognising and reporting faulty equipment

Using information and communication technology