Certificate III in Automotive Administration

This qualification covers the skills and knowledge required to perform a range of administrative tasks within the automotive industry. It is suitable for entry into the automotive retail, service and repair sectors.

Job roles/employment outcomes

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Employment outcomes targeted by this qualification include office administration in the various environments of the automotive industry, including sales, warehousing and distribution, specialist and electrical technology businesses, bicycle, marine, outdoor power equipment, vehicle body and motorsport.

This qualification is suitable for an Australian Apprenticeship pathway.


Subjects

Packaging Rules

To be awarded the Certificate III in Automotive Administration, competency must be achieved in twenty three (23) units of competency.

eleven (11) core units of competency

twelve (12) elective units of competency, as specified below:

one (1) elective unit of competency from Group A

eleven (11) elective units of competency from Group B, drawn from any combination of:

Group B units listed

up to four (4) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where those units are aligned to Certificate II, III and IV qualifications.

Note that:

a maximum of six (6) elective units may be selected from units aligned to Certificate II qualifications

a maximum of two (2) elective units may be selected from units aligned to Certificate IV qualifications.

Core units of competency

Complete the following eleven (11) units of competency.

add topic AURA254180A

Operate information technology systems

add topic AURA254280A

Operate in an automotive administration environment

add topic AURC251179A

Write routine texts in the workplace and complete automotive documentation

add topic AURC252327A

Identify, clarify and resolve problems

add topic AURC261314A

Contribute to quality work outcomes

add topic AURC270103A

Apply safe working practices

add topic AURC272003A

Apply environmental regulations and best practice in a workplace or business

add topic AURC361101A

Adapt work processes to new technologies

add topic AURC361337A

Maintain quality systems

add topic AURC362807A

Build customer relations

add topic AURC363337A

Maintain business image

Elective units of competency

Group A - Elective units

Complete one (1) unit of competency from the following list.

add topic AURC270688A

Work effectively with others

add topic AURC270789A

Communicate effectively in the workplace

add topic AURC270889A

Communicate business information

Group B - Other elective units

Select eleven (11) elective units in any combination from:

Group B units listed below

up to four (4) relevant units available in this Training Package, other endorsed Training Packages and accredited courses, where these units are aligned to Certificate II, III and IV qualifications.

add topic AUM4014A

Program and monitor computerised equipment

add topic AURA354616A

Determine legal aspects of an automotive service and repair contract

add topic AURA454516A

Determine retail rates for work

add topic AURC251356A

Read in the workplace

add topic AURC251677A

Use numbers in the workplace

add topic AURC270421A

Establish relations with customers

add topic AURC359350A

Conduct information sessions

add topic AURC359554A

Provide technical guidance

add topic AURC361230A

Inspect technical quality of work

add topic AURC362721A

Establish customer requirements of a complex nature

add topic AURC472082A

Plan and manage compliance with environmental regulations in a workplace or business

add topic AURS241608A

Carry out cash and/or credit/funds transfer transactions

add topic AURS242621A

Promote products and services

add topic AURS252290A

Process customer complaints

add topic BSBADM307B

Organise schedules

add topic BSBADM311A

Maintain business resources

add topic BSBCMN311B

Maintain workplace safety

add topic BSBCRT401A

Articulate, present and debate ideas

add topic BSBCUS201A

Deliver a service to customers

add topic BSBCUS301A

Deliver and monitor a service to customers

add topic BSBFIA301A

Maintain financial records

add topic BSBFIA302A

Process payroll

add topic BSBFIA303A

Process accounts payable and receivable

add topic BSBFIA304A

Maintain a general ledger

add topic BSBFLM303C

Contribute to effective workplace relationships

add topic BSBFLM309C

Support continuous improvement systems and processes

add topic BSBFLM312C

Contribute to team effectiveness

add topic BSBINM202A

Handle mail

add topic BSBINM301A

Organise workplace information

add topic BSBINN301A

Promote innovation in a team environment

add topic BSBITU202A

Create and use spreadsheets

add topic BSBITU301A

Create and use databases

add topic BSBITU302A

Create electronic presentations

add topic BSBITU305A

Conduct online transactions

add topic BSBITU306A

Design and produce business documents

add topic BSBMGT402A

Implement operational plan

add topic BSBRES401A

Analyse and present research information

add topic BSBSMB301A

Investigate micro business opportunities

add topic BSBWOR202A

Organise and complete daily work activities

add topic BSBWOR204A

Use business technology

add topic BSBWOR301A

Organise personal work priorities and development

add topic HLTFA301B

Apply first aid

add topic MSAENV272B

Participate in environmentally sustainable work practices

add topic MSAENV472B

Implement and monitor environmentally sustainable work practices

add topic SIRXFIN003A

Produce financial reports

add topic SIRXINV002A

Maintain and order stock

add topic SIRXRSK001A

Minimise theft


Pathways...

    Pathways into the qualification

    This qualification may be accessed by direct entry. Credit will be granted towards this qualification to those who have completed AUR20105 Certificate II in Automotive Administration or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR40105 Certificate IV in Automotive Management or other relevant qualifications.


Entry Requirements

Not Applicable.


Licensing Information

Licensing considerations

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the Employability Skills for this qualification as identified by the administration sector of the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

Clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms

Completing workplace reports

Using and contributing to workplace procedures

Maintaining workplace records

Communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information

Communicating with people who speak languages other than English and in a cross-cultural context

Interpreting the needs of customers

Reading and interpreting workplace related documentation

Teamwork

Identifying and describing own role and role of others

Working within a team

Working with diverse individuals and groups

Applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

Recognising a workplace problem or a potential problem and taking appropriate action

Determining problems needing priority action

Referring problems outside area of responsibility to appropriate person and suggesting possible causes

Seeking information and assistance as required to solve problems

Using a range of problem-solving techniques

Taking action to resolve concerns

Developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

Adapting to new and emerging situations in the workplace

Being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

Planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time

Identifying risk factors and taking action to minimise risk

Self-management

Selecting and using appropriate equipment, materials, processes and procedures

Recognising limitations and seeking timely advice

Planning own work requirements, setting own work program and managing time to ensure tasks are completed on time

Following workplace documentation, such as codes of practice or operating procedures

Learning

Asking questions to gain information

Identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding

Participating in self-improvement activities

Participating in development of workplace continuous improvement strategies

Helping others develop competency

Technology

Selecting and using appropriate equipment and materials

Using business related technology safely

Using business technology such as software programs for word processing spreadsheets, presentation and scheduling