Certificate III in Automotive Administration

Job roles and employment outcomes

The Certificate III in Automotive Administration is intended to prepare new employees or recognise and develop existing workers who are performing as administrators in the automotive industry.

Job roles related to this qualification include:

office administration

sales administration

warehousing and distribution administration

bicycle administration

marine administration

outdoor power equipment administration

motorsport administration

vehicle servicing administration

vehicle repair administration

This qualification is suitable for an Australian traineeship pathway.


Subjects

To be awarded this qualification, competency must be demonstrated in 18units of competency consisting of:

10 core units

plus

8 elective units of which:

up to 8 elective units may be chosen from the elective units listed below

up to 3 elective units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.

Core units

Unit code

Unit title

Common - Administration

AURAAA2001

Work in an automotive administration environment

Common - Sales and Marketing

AURACA2001

Establish relations with customers

AURACA3003

Build customer relations

Common - Environment

AURAEA2002

Apply environmental and sustainability best practice in an automotive workplace

Common - Foundation Skills

AURAFA2003

Communicate effectively in an automotive workplace

Common - Information Technology

AURAKA2001

Use information technology systems

AURAKA3002

Adapt work processes to new technologies

Common - Management, Leadership and Supervision

AURAMA3004

Maintain business image

Common - Quality

AURAQA3003

Maintain quality systems

Common - Health and Safety

AURASA2002

Apply safe working practices in an automotive workplace

Elective units

Unit code

Unit title

Common - Sales and Marketing

AURACA3002

Establish customer requirements of a complex nature

Common - Foundation Skills

AURAFA2002

Read in an automotive workplace

AURAFA2004

Solve routine problems in an automotive workplace

AURAFA2005

Write routine texts in an automotive workplace

Common - Regulatory or Legal

AURALA3001

Determine legal aspects of an automotive service and repair contract

Common - Management, Leadership and Supervision

AURAMA2001

Work effectively with others

Sales and Parts, Administration and Management - Administration

AURSAA2001

Process customer complaints

AURSAA2002

Maintain customer aftermarket relations

Sales and Parts, Administration and Management - Sales and Marketing

AURSCA2005

Sell products

AURSCA2006

Promote products and services

Sales and Parts, Administration and Management - Regulatory or Legal

AURSLA2001

Apply legal requirements relating to product sales

Imported Units

add topic BSBFIA303A

Process accounts payable and receivable

add topic BSBINM202A

Handle mail

add topic BSBITU305A

Conduct online transactions

add topic TAEDEL301A

Provide work skill instruction


Pathways...

    Pathways into the qualification

    Credit will be granted towards this qualification to those who have completed AUR20112 Certificate II in Automotive Administration or other relevant qualifications.

    Pathways from the qualification

    Further training pathways from this qualification include AUR40112 Certificate IV in Automotive Management or other relevant qualifications.


Entry Requirements

This qualification may be accessed by direct entry.


Licensing Information

There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.


Employability Skills

QUALIFICATION SUMMARY

The following table contains a summary of the employability skills as identified by the automotive industry for this qualification. The employability skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

clearly communicating workplace information and ideas with workplace colleagues (verbal and non-verbal), including use of automotive terms

completing workplace reports

using and contributing to workplace procedures

maintaining workplace records

communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information

interpreting the needs of customers

reading and interpreting workplace related documentation

Teamwork

identifying and describe own role and role of others

working within a team

working with diverse individuals and groups

applying knowledge of own role to complete activities efficiently to support team activities and tasks

Problem solving

recognising a workplace problem or a potential problem and take action

determining problems needing priority action

referring problems outside area of responsibility to appropriate person and suggesting possible causes

seeking information and assistance as required to solve problems

using a range of problem-solving techniques

taking action to resolve concerns

developing practical responses to common breakdowns in workplace systems and procedures

Initiative and enterprise

adapting to new and emerging situations in the workplace

being proactive and creative in responding to workplace problems, changes and challenges

Planning and organising

planning own work requirements and prioritising actions to achieve required outcomes and ensure tasks are completed on time

identifying risk factors and taking action to minimise risk

Self-management

selecting and using appropriate equipment, materials, processes and procedures

recognising limitations and seeking timely advice

planning own work requirements, setting own work program and managing time to ensure tasks are completed on time

following workplace documentation, such as codes of practice or operating procedures

Learning

asking questions to gain information

identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding

participating in self-improvement activities

participating in development of workplace continuous improvement strategies

helping others develop competency

Technology

operating diagnostic and test equipment

performance testing of components, systems and equipment

using tools and equipment efficiently and safely

storing and caring for components, parts, tools, test equipment and support equipment

using business technology to collect, analyse and provide information