Subjects
Total number of units = 18
10 core units, plus
8 elective units, of which:
up to 8 units may be chosen from the Elective Units listed below
up to 3 units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
Unit code | Unit title |
Work in an automotive administration role | |
Respond to customer needs and enquiries in an automotive workplace | |
Build customer relations in an automotive workplace | |
Follow environmental and sustainability best practice in an automotive workplace | |
Communicate effectively in an automotive workplace | |
Use information technology systems | |
Adapt work processes to new technologies in an automotive workplace | |
Maintain business image in an automotive workplace | |
Maintain quality processes in an automotive workplace | |
Follow safe working practices in an automotive workplace |
Elective Units
Unit code | Unit title |
Manage complex customer requirements in an automotive workplace | |
Read and respond to automotive workplace information | |
Resolve routine problems in an automotive workplace | |
Write routine texts in an automotive workplace | |
Work effectively with others in an automotive workplace | |
Process customer complaints in an automotive workplace | |
Maintain customer aftermarket relations | |
Sell automotive products and services | |
Promote automotive products and services | |
Conduct online transactions in an automotive workplace | |
Comply with legal requirements when selling automotive products and services | |
Process accounts payable and receivable | |
Handle mail | |
Provide work skill instruction |