This qualification covers the skills and knowledge required to perform sales-related tasks in the automotive retail, service or repair industry.
Job roles and employment outcomes
The Certificate III in Automotive Sales prepares new employees or recognises and develops existing workers who are performing general sales and marketing functions in an automotive retail, service or repair business.
Job roles related to this qualification include:
parts interpreter
vehicle salesperson
farm machinery salesperson
motorcycle salesperson.
This qualification is suitable for an Australian traineeship pathway.
Subjects
To be awarded this qualification, competency must be achieved in 20 units of competency, consisting of:
10 core units
plus
6 specialist elective units in one of the selected specialist groups relating to occupational streams
plus
4 general elective units, of which:
up to 4 elective units may be chosen from the elective units listed below
up to 4 elective units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core units
Unit code
Unit title
Common Sales and Marketing
AURACA2001
Establish relations with customers
Common Environment
AURAEA2002
Apply environmental and sustainability best practice in an automotive workplace
Common Foundation Skills
AURAFA2004
Solve routine problems in an automotive workplace
Common Management, Leadership and Supervision
AURAMA3004
Maintain business image
Common Health and Safety
AURASA2002
Apply safe working practices in an automotive workplace
Sales and Parts, Administration and Management Administration
AURSAA2001
Process customer complaints
Sales and Parts, Administration and Management Sales and Marketing
AURSCA2005
Sell products
AURSCA2006
Promote products and services
Sales and Parts, Administration and Management Regulatory or Legal
AURSLA2001
Apply legal requirements relating to product sales
Credit will be granted towards this qualification to those who have completed AUR21112 Certificate II in Automotive Sales in this Training Package or other relevant qualifications.
Pathways from the qualification
Further training pathways from this qualification include AUR40112 Certificate IV in Automotive Management or other relevant qualifications.
Entry Requirements
This qualification may be accessed by direct entry.
Licensing Information
There are no specific licences that relate to this qualification. However, some units in this qualification may have licensing or regulatory requirements, depending on the work context. Local regulations should be checked for details.
Employability Skills
QUALIFICATION SUMMARY
The following table contains a summary of the Employability Skills for this qualification as identified by the automotive industry. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
clearly communicating workplace verbal and non-verbal information to others, including use of automotive terms
collecting, analysing and organising information
completing workplace reports
communicating ideas and information to workplace colleagues
using and contributing to workplace procedures
maintaining workplace records
communicating with colleagues and clients to handle verbal enquiries, such as clarifying instructions and responding to requests for information
communicating with people who speak languages other than English and in a cross-cultural context
interpreting needs of internal and external clients
reading and interpreting workplace-related documentation
writing to audience needs
Teamwork
identifying and describing own role and role of others
working in a team to provide office administration services
working with diverse individuals and groups
applying knowledge of own role to complete activities efficiently to support team activities and tasks
Problem solving
recognising a workplace problem or potential problem and taking action
determining problems needing priority action
referring problems outside area of responsibility to appropriate person and suggesting possible causes
seeking information and assistance as required to solve problems
using a range of problem-solving techniques
taking action to resolve concerns
developing practical responses to common breakdowns in workplace systems and procedures
rectifying discrepancies or errors in documentation and transactions
Initiative and enterprise
adapting to new and emerging situations in the workplace
being proactive and creative in responding to workplace problems, changes and challenges
Planning and organising
prioritising actions to achieve required outcomes
planning own work requirements
identifying tasks to achieve team goals
allocating resources to workplace tasks and requirements
collecting, analysing and organising workplace data
identifying risk factors and taking action to minimise risk
organising meeting schedules for clients and colleagues and negotiating alternative arrangements
planning for contingencies
planning information and documentation requirements
using and determining required resources
Self-management
selecting and using appropriate equipment, materials, processes and procedures
recognising limitations and seeking timely advice
planning own work requirements, setting own work program and managing time to ensure tasks are completed on time
following workplace documentation, such as codes of practice and operating procedures
projecting a professional image when representing the organisation
taking personal responsibility at the appropriate level
working ethically when dealing with financial transactions
Learning
asking questions to gain information
identifying sources of information, assistance and expert knowledge to expand knowledge, skills and understanding
participating in self-improvement activities
participating in development of workplace continuous improvement strategies
helping others develop competency
Technology
selecting and using appropriate equipment and materials
using business technology, such as software programs for word processing, spreadsheets, presentations and scheduling
