Subjects
Total number of units = 20
10 core units, plus
10 elective units, of which:
6 units must be chosen from one of the Specialist Elective Unit Groups A or B below
of the remaining units required to make up the elective unit total:
up to 4 units may be chosen from the Specialist Elective Unit Groups and the General Elective Units listed below
up to 4 units may be chosen from a Certificate II qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
Unit code | Unit title |
Respond to customer needs and enquiries in an automotive workplace | |
Follow environmental and sustainability best practice in an automotive workplace | |
Resolve routine problems in an automotive workplace | |
Maintain business image in an automotive workplace | |
Follow safe working practices in an automotive workplace | |
Process customer complaints in an automotive workplace | |
Sell automotive products and services | |
Promote automotive products and services | |
Conduct online transactions in an automotive workplace | |
Comply with legal requirements when selling automotive products and services |
Specialist Elective Unit Groups
Group A: Parts Interpreting
Unit code | Unit title |
Test, charge and replace batteries and jump-start vehicles | |
Carry out warehousing procedures in an automotive workplace | |
Identify and match uncommon automotive parts | |
Select and supply automotive parts and products | |
Develop product knowledge | |
Use business technology | |
Control stock | |
Merchandise products | |
Pick and process orders |
Group B: Vehicle, Farm Machinery and Motorcycles Sales
Unit code | Unit title |
Present automotive products and services for sale | |
Apply sales procedures in an automotive workplace | |
Determine used motor vehicle stock requirements | |
Wholesale used motor vehicle stock | |
Provide vehicle technology information | |
Identify and plan sales prospects | |
Present, secure and support sales solutions |
General Elective Units
Unit code | Unit title |
Build customer relations in an automotive workplace | |
Use numbers in an automotive workplace | |
Read and respond to automotive workplace information | |
Communicate effectively in an automotive workplace | |
Communicate business information in an automotive workplace | |
Conduct information sessions in an automotive workplace | |
Contribute to quality work outcomes in an automotive workplace | |
Select and supply automotive parts and products | |
Present automotive products and services for sale | |
Carry out cash and non-cash payment operations | |
Determine used motor vehicle stock requirements | |
Wholesale used motor vehicle stock | |
Appraise and purchase used motor vehicles for sale | |
Provide information to customers on automotive refinishing products | |
Maintain financial records | |
Receive and handle retail stock | |
Coordinate visual merchandising activities | |
Balance and secure point-of-sale terminal | |
Operate retail technology | |
Follow point-of-sale procedures | |
Provide work skill instruction | |
Pick and process orders | |
Replenish stock |