Subjects
Total number of units = 10
6 core units, plus
4 elective units, of which:
up to 4 units may be chosen from the Elective Units listed below
up to 2 units may be chosen from a Certificate III qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
Unit code | Unit title |
Build customer relations in an automotive workplace | |
Manage environmental and sustainability best practice in an automotive workplace | |
Maintain business image in an automotive workplace | |
Manage complex customer issues in an automotive workplace | |
Manage a small team | |
Implement and monitor WHS policies, procedures and programs to meet legislative requirements |
Elective Units
Unit code | Unit title |
Determine retail rates for automotive products and services | |
Adapt work processes to new technologies in an automotive workplace | |
Comply with legal aspects of a service and repair contract in an automotive workplace | |
Conduct information sessions in an automotive workplace | |
Maintain quality processes in an automotive workplace | |
Estimate and quote automotive mechanical and electrical repairs | |
Maintain business technology | |
Lead effective workplace relationships | |
Manage small business finances | |
Develop work priorities | |
Develop, present and negotiate client solutions | |
Mentor in the workplace |