Subjects
Total number of units = 12
6 core units, plus
6 elective units, of which:
up to 6 units may be chosen from the Elective Units listed below
up to 2 units may be chosen from a Certificate IV qualification or above in this Training Package or another endorsed Training Package or accredited course, provided that the units chosen contribute to the vocational outcome of this qualification and do not duplicate the outcome of another unit chosen for the qualification.
Core Units
Unit code | Unit title |
Manage environmental and sustainability best practice in an automotive workplace | |
Manage complex customer issues in an automotive workplace | |
Contribute to planning and implementing business improvement in an automotive workplace | |
Manage budgets and financial plans | |
Manage people performance | |
Ensure a safe workplace |
Elective Units
Unit code | Unit title |
Determine retail rates for automotive products and services | |
Manage quality customer service | |
Prepare financial reports | |
Manage relationship with franchisor | |
Support the recruitment, selection and induction of staff | |
Manage remuneration and employee benefits | |
Build and sustain an innovative work environment | |
Develop teams and individuals | |
Manage operational plan | |
Design and develop an integrated marketing communication plan | |
Negotiate contracts | |
Manage personal work priorities and professional development | |
Lead and manage team effectiveness | |
Plan and manage meetings | |
Check and evaluate records and documentation | |
Manage facility and inventory requirements |