Certificate II in Aviation (Flight Operations)


A general qualification for the Aviation Industry. Successful completion will require competency in 14 units that relate to work defined as Aviation (Flight Operations).

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.

Occupations may include:

Cabin crew

Cargo services operator.


Requirements for completion of the qualification:

A successful assessment outcome for a total 14 units, comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course.


at least 5 and up to 7 units from Certificate II units listed below.

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.





add topic TLIA1307C

Receive goods

add topic TLIA1407C

Use product knowledge to complete work operations

add topic TLIA2007C

Replenish stock

add topic TLIA2207C

Participate in stocktakes


Equipment Checking and Maintenance

add topic TLIB107C

Check and assess operational capabilities of equipment

add topic TLIB2907B

Use and maintain minor mechanical equipment


Load Handling

add topic AVID2006A

Load and secure aviation freight and baggage

add topic TLID307D

Handle dangerous goods/hazardous substances

add topic TLID1607C

Load and unload explosives and dangerous goods


Communication and Calculations

add topic TLIE707B

Use communication systems

add topic TLIE807C

Process workplace documentation


Safety Management

add topic AVIF2010B

Implement regulations and policies during aircraft safety and service operations

add topic AVIF2014A

Undertake aircraft underwater escape and survival

add topic TLIF1007C

Apply fatigue management strategies

add topic TLIF1207C

Apply safe procedures when handling/transporting dangerous goods or explosives



add topic TLIG707B

Work in a socially diverse environment


Customer Service

add topic AVII2001B

Provide customer service on an aircraft

add topic AVII2003C

Carry out beverage service on an aircraft

add topic AVII2004B

Provide advice on a cuisine on an aircraft

add topic AVII2006B

Conduct in-flight retailing

add topic AVII2008B

Provide assistance to transit and arriving passengers

add topic AVII2009B

Serve wine to aircraft passengers

add topic AVII2014B

Provide transport services to passengers with special needs



add topic TLIJ107C

Apply quality procedures



add topic TLIK107C

Use infotechnology devices and computer applications in the workplace


Resource Management

add topic TLIL807C

Complete routine administrative tasks



add topic TLIO1307C

Administer the security of assets and facilities


Administrative and Finance

add topic TLIQ107D

Conduct financial transactions

add topic TLIQ1207B

Sell products and services



add topic TLIU707B

Care for the environment


Equipment and Systems Operations

add topic AVIW2029A

Operate aircraft refuelling nozzle

add topic AVIW2030A

Be airborne extracted by suspended rope

add topic AVIW2031A

Be airborne extracted using suspended extraction equipment

add topic AVIW2032A

Fast rope from a helicopter

add topic AVIW2033A

Rappel from a helicopter


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for

AVI20208C ertificate II in Aviation (Flight Operations)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Implement and monitor communication systems and procedures required for aviation flight operations

Read and interpret relevant regulations, instructions, signs and labels applicable to aviation flight operations

Speak clearly and directly on matters related to aviation flight operations

Listen to and interpret verbal information related to aviation flight operations

Write documents as part of duties, including completion of relevant forms and reports

Negotiate issues with others in the course of aviation flight operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Collaborate with others in the course of aviation flight operations

Provide situational leadership as appropriate in the aviation flight workplace

Motivate others in the workplace

Assist others in the workplace to achieve and maintain competence

Assist in the resolution of any interpersonal conflicts that may arise during aviation flight operations

Avoid and prevent the harassment of others in the workplace

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of aviation flight operations

Monitor and anticipate problems that may occur in the course of aviation flight operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Identify and control hazards and risks in a range of aviation flight situations and take appropriate precautions

Use mathematics to solve various calculations related to aviation flight operations.

Initiative and enterprise

Modify activities dependent on differing aviation flight situations and contingencies

Take appropriate initiatives in a range of operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Monitor systems and procedures for compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Monitor and evaluate operational performance and compliance

Collect and interpret information needed in the course of aviation flight operations

Organise and plan own work activities

Manage time and priorities in the course of aviation flight operations.

Self management

Interpret and apply regulations and instructions

Establish and follow own work plans and schedules

Evaluate own work performance.


Contribute to learning and assessment activities in the workplace

Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment

Assist in the instruction, coaching or mentoring of others in the workplace

Contribute to the assessment of the competence of others in the workplace

Adapt own competence in response to any changes in aviation flight operations

Update own knowledge and skills required for aviation flight activities.


Use equipment and materials required during aviation flight operations

Follow and apply operational and servicing instructions for equipment used during aviation flight operations

Follow and apply OH&S procedures when using aviation flight equipment and facilities.