Certificate II in Aviation (Ground Operations and Service)


A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.

Occupations may include:

Check in and customer service

Baggage handling.


Requirements for completion of the qualification:

A successful assessment outcome for a total 14 units, comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course..


at least 5 and up to 7 units from Certificate II units listed below.

where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.




Handling Cargo/Stock

add topic TLIA907D

Complete and check import/export


add topic TLIA307C

Receive goods

add topic TLIA407C

Use product knowledge to complete operations

add topic TLIA2007C

Replenish stock

add topic TLIA2207C

Participate in stocktakes


Equipment Checking and Maintenance

add topic TLIB107C

Check and assess operational capabilities of equipment

add topic TLIB307C

Carry out vehicle servicing and maintenance

add topic TLIB407C

Carry out vehicle inspection

add topic TLIB707C

Carry out maintenance of trailers

add topic TLIB807C

Carry out inspection of trailers

add topic TLIB2907B

Use and maintain minor mechanical equipment

add topic TLIB7307B

Clean road tankers


Driving Vehicle

add topic AVIC2001A

Drive on the airside

add topic TLIC307C

Drive medium rigid vehicle


Load Handling

add topic AVID2001B

Accept dangerous goods for air transport

add topic AVID2003B

Prepare freight for flight

add topic AVID2004B

Conduct aviation freight weighing operations

add topic AVID2005B

Accept freight for air transport

add topic AVID2006A

Load and secure aviation freight and baggage

add topic AVID2007A

Unload aviation freight and baggage

add topic TLID307D

Handle dangerous goods/hazardous substances

add topic TLID407D

Load and unload goods/cargo

add topic TLID1007C

operate a forklift

add topic TLID1307C

Move materials mechanically using automated equipment

add topic TLID1607C

Load and unload explosives and dangerous goods


Communications and Calculations

add topic TLIE107C

Present routine workplace information

add topic TLIE707B

Use communication systems

add topic TLIE807C

Process workplace documentation


Safety Management

add topic AVIF2007B

Implement regulations and policies during check-in procedures

add topic AVIF2012A

Monitor the transfer of hazardous materials

add topic AVIF2019A

Work in aircraft confined spaces

add topic HLTFA301B

Apply first aid

add topic TLIF607C

Apply accident-emergency procedures

add topic TLIF1007C

Apply fatigue management strategies

add topic TLIF1207C

Apply safe procedures when handling/transporting dangerous goods or explosives

add topic TLIF1807B

Operate first fighting equipment



add topic TLIG707B

Work in a socially diverse environment


Customer Service

add topic AVII2007B

Check in aircraft passengers

add topic AVII2008B

Provide assistance to transit and arriving passengers

add topic AVII2014B

Provide transport services to passengers with special needs

add topic BSBCMM301A

Process customer complaints



add topic AVIJ2001B

Contribute to the achievement of on-time performance standards

add topic TLIJ107C

Apply quality procedures



add topic TLIK107C

Use infotechnology devices and computer applications in the workplace

add topic TLIK307C

Apply keyboard skills

add topic TLIK707C

Perform electronic data interchange (EDI) to transmit shipping documentation


Resource Management

add topic AVIL2001B

Manage a check-in queue

add topic SITTTSL007A

Receive and process reservations

add topic TLIL807C

Complete routine administrative tasks

add topic TLIL3107B

Monitor and process attendance records



add topic AVIO2001A

Use firearms on an aerodrome to control wildlife hazards

add topic TLIO1107C

Provide revenue protection measures

add topic TLIO1307C

Administer the security of assets and facilities


Administration and Finance

add topic TLIQ107D

Conduct financial transactions

add topic TLIQ707C

Prepare and process financial documents

add topic TLIQ1207B

Sell products and services

add topic TLIT107C

Capture records into a records keeping system

add topic TLIT407C

Maintain control of records

add topic TLIT507C

Provide information from and about records



add topic TLIU707B

Care for the environment


Equipment and Systems Operations

add topic AVIW2002B

Operate an aerobridge

add topic AVIW2008B

Conduct baggage handling operations

add topic AVIW2010B

Operate baggage tug

add topic AVIW2029A

Operate aircraft refuelling nozzle


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for

AVI20408C ertificate II in Aviation (Ground Operations and Service)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Use communication systems and procedures required for aviation ground operations

Read and interpret relevant regulations, instructions, signs and labels applicable to aviation ground operations

Speak clearly and directly on matters related to aviation ground operations

Write documents as part of duties, including completion of relevant forms and incident reports

Negotiate complex issues with others in the course of aviation ground operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Collaborate with others in the course of aviation ground operations

Contribute to the resolution of any interpersonal conflicts that may arise during aviation ground operations

Assist other team members to achieve and maintain competence where applicable

Avoid and prevent the harassment of others in the workplace

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of aviation ground operations

Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Manage hazards and risks in a range of aviation ground situations and take appropriate precautions

Use mathematics to solve problems such as various calculations involved in aviation ground operations.

Initiative and enterprise

Modify activities dependent on differing situations and contingencies that may arise during aviation ground operations

Take appropriate initiatives in a range of diverse operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Check own compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Check own operational performance

Collect and interpret information needed in the course of aviation ground operations

Organise and plan own work activities

Manage time and priorities in the course of aviation ground operations.

Self management

Interpret and apply regulations, standard operating procedures and instructions

Establish and follow own work plans and schedules

Monitor and evaluate own work performance.


Adapt own competence in response to any changes in aviation ground operations

Assist others in the workplace to develop their competence

Update own knowledge and skills required for aviation ground activities.


Use the equipment and materials required during aviation ground operations

Follow and apply operational and servicing instructions for equipment used during aviation ground operations

Follow and apply OH&S procedures when using aviation ground equipment and facilities.