AVI20408 - Certificate II in Aviation (Ground Operations and Service)
Certificate II in Aviation (Ground Operations and Service)
Rationale:
A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 2. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.
Performance of a prescribed range of functions involving known routines and procedures and some accountability for the quality of outcomes.
Occupations may include:
Check in and customer service
Baggage handling.
Subjects
Requirements for completion of the qualification:
A successful assessment outcome for a total 14 units, comprising:
at least 5 and up to 7 units from Certificate I in Aviation
where less than seven units are selected, the remaining units should be drawn from a Certificate I qualification from any currently endorsed national Training Package or Accredited Course..
plus
at least 5 and up to 7 units from Certificate II units listed below.
where less than seven units are selected from the list below, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course.
AVI20408C ertificate II in Aviation (Ground Operations and Service)
The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.
Employability Skill
Industry/enterprise requirements for this qualification include:
Communication
Use communication systems and procedures required for aviation ground operations
Read and interpret relevant regulations, instructions, signs and labels applicable to aviation ground operations
Speak clearly and directly on matters related to aviation ground operations
Write documents as part of duties, including completion of relevant forms and incident reports
Negotiate complex issues with others in the course of aviation ground operations
Recognise and interpret non-verbal signs, signals and behaviour
Use relevant communication equipment.
Teamwork
Collaborate with others in the course of aviation ground operations
Contribute to the resolution of any interpersonal conflicts that may arise during aviation ground operations
Assist other team members to achieve and maintain competence where applicable
Avoid and prevent the harassment of others in the workplace
Work with persons of different ages, gender, race, religion, political persuasion, etc.
Problem solving
Identify and solve or report problems arising in the course of aviation ground operations
Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility
Manage hazards and risks in a range of aviation ground situations and take appropriate precautions
Use mathematics to solve problems such as various calculations involved in aviation ground operations.
Initiative and enterprise
Modify activities dependent on differing situations and contingencies that may arise during aviation ground operations
Take appropriate initiatives in a range of diverse operational situations such as those above
Respond appropriately to any changes in equipment, standard operating procedures and the working environment.
Planning and organising
Follow and apply operational and emergency plans, systems and procedures
Check own compliance with regulations and codes of practice
Implement the workplace security and safety management systems
Check own operational performance
Collect and interpret information needed in the course of aviation ground operations
Organise and plan own work activities
Manage time and priorities in the course of aviation ground operations.
Self management
Interpret and apply regulations, standard operating procedures and instructions
Establish and follow own work plans and schedules
Monitor and evaluate own work performance.
Learning
Adapt own competence in response to any changes in aviation ground operations
Assist others in the workplace to develop their competence
Update own knowledge and skills required for aviation ground activities.
Technology
Use the equipment and materials required during aviation ground operations
Follow and apply operational and servicing instructions for equipment used during aviation ground operations
Follow and apply OH&S procedures when using aviation ground equipment and facilities.