Certificate III in Aviation (Ground Operations and Service)


A general qualification for the Aviation Industry. Successful completion will require competency in units that relate to work defined as aligned at AQF Level 3. Qualifications should be structured to align with licensing and regulatory requirements applicable to the occupation concerned.

Performance of a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints.

Occupations may include:

Aerodrome operations

Supervisory baggage handling

Airport reporting officer

Aircraft refueller.


Requirements for completion of the qualification:

A successful assessment outcome for a total of 21 units comprising:

at least 5 and up to 7 units from Certificate I in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate I qualification from any currently endorsed national Training Package or Accredited Course


at least 5 and up to 7 units from Certificate II in Aviation

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate II qualification from any currently endorsed national Training Package or Accredited Course


at least 5 and up to 7 units from Certificate III listed in the following table

where less than seven units are selected, the remaining units should be drawn from a relevant Certificate III qualification from any currently endorsed national Training Package or Accredited Course.




Handling Cargo/Stock

add topic AVIA3001B

Package dangerous goods for air transport

add topic TLIA807C

Transfer cargo

add topic TLIA1007C

Coordinate goods to bond premises

add topic TLIA1507C

Complete recevial/despatch documentation

add topic TLIA1707C

Apply product knowledge to organise work operations

add topic TLIA2307C

Coordinate stocktakes


Equipment Checking and Maintenance

add topic AVIB3005A

Inspect and report on aerodrome serviceability

add topic AVIB3006A

Inspect and report on serviceability of aerodrome lighting systems

add topic AVIB3007A

Inspect and report on the Obstacle Limitation Surfaces

add topic TLIB207C

test equipment and isolate faults


Driving Vehicle

add topic TLIC407D

Drive heavy rigid vehicle

add topic TLIC507D

Drive heavy combination vehicle

add topic TLIC707C

Operate vehicle carrying special loads

add topic TLIC807C

Drive coach/bus


Load Handling

add topic TLID1507C

Identify and label explosives and dangerous goods

add topic TLID2007C

Care for livestock in transit

add topic TLID2707C

Prepare for transport of packaged dangerous goods


Communication and Calculations

add topic AVIE3003B

Complete a Notice to Airmen (NOTAM)

add topic AVIE3004B

Maintain radio communications as part of airport operations

add topic TLIE1207C

Consolidate manifest documentation

add topic TLIE207C

Estimate/calculate mass, area and quantify dimensions

add topic TLIE407C

Prepare workplace documents

add topic TLIE1807B

Maintain freight records


Safety Management

add topic AVIF3004B

Supervise the safety of aerodrome works and general access

add topic AVIF2010B

Implement regulations and policies during aircraft safety and service operations

add topic AVIF3012A

Apply relevant laws and regulations to the operation of an aerodrome

add topic AVIF3016A

Marshal aircraft

add topic HLTFA301B

Apply first aid

add topic TLIF307C

Implement and monitor occupational health and safety procedures


Customer Service

add topic TLII907C

Provide on-board services to customers

add topic BSBCUS301A

Deliver and monitor a service to customers



add topic TLIJ207C

Apply quality systems

add topic TLIJ707C

Conduct internal quality audits


Resource Management

add topic AVIL3002B

Complete aircraft despatch duties

add topic AVIL3003B

Plan an aircraft load

add topic AVIL3004B

Assess pavement concessions

add topic BSBWOR301A

Organise personal work priorities and development

add topic SITTTSL007A

Receive and process reservations

add topic SITTTSL009A

Process travel-related documentation

add topic SITTTSL010A

Control reservations or operations using a computerised system

add topic SITTTSL012A

Construct domestic airfares

add topic SITTTSL013A

Construct normal international airfares

add topic SITTTSL014A

Construct promotional international airfares

add topic SITTTSL015A

Construct advanced international airfares

add topic TLIL307C

Conduct induction process


Leadership and Supervision

add topic TLIG207C

Lead a work team or group



add topic TLIO707C

Undertake emergency response action to a security threat

add topic TLIO1207C

Manage disruptive and/or unlawful behaviour

add topic TLIO1607B

Apply and monitor workplace security procedures


Administration and Finance

add topic TLIQ1307B

Advise on and construct fares for customers

add topic TLIT207C

Document a records system

add topic TLIT307C

Identify and classify records to be captured


Contract Procurement

add topic AVIR3001B

Service customer airline contracts


Equipment and Systems Operations

add topic AVIW3003B

Operate aircraft embarkation and disembarkation equipment

add topic AVIW3004B

Operate ramp equipment

add topic AVIW3005B

Operate aircraft push-out tug

add topic AVIW3006B

Refuel aircraft

add topic AVIW3011B

Defuel aircraft

add topic AVIW3021A

Coordinate aircraft ground operations

add topic AVIW3023A

Implement wildlife hazard control measures


    Not applicable.

Entry Requirements

Not applicable.

Licensing Information

Not applicable.

Employability Skills

Employability Skills Summary for

AVI30408C ertificate III in Aviation (Ground Operations and Service)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


Implement and monitor communication systems and procedures required for aviation ground operations

Read and interpret relevant regulations, instructions, signs and labels applicable to the supervision of aviation ground operations

Speak clearly and directly on matters related to aviation ground operations

Listen to and interpret verbal information related to aviation ground operations

Write documents as part of duties, including completion of relevant forms, timesheets, service logs and incident reports

Negotiate issues with others in the course of aviation ground operations

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.


Collaborate with others in the course of aviation ground operations

Provide leadership to other personnel in the aviation ground workplace

Motivate others in the workplace

Assist others in the workplace to achieve and maintain competence

Assist in the resolution of any interpersonal conflicts that may arise during aviation ground operations

Avoid and prevent the harassment of others in the workplace

Work with persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report problems arising in the course of aviation ground operations

Monitor and anticipate problems that may occur in the course of aviation ground operations including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Identify and control hazards and risks in a range of aviation ground situations and take appropriate precautions

Use mathematics to solve various calculations related to aviation ground operations.

Initiative and enterprise

Modify activities dependent on differing aviation ground situations and contingencies

Take appropriate initiatives in a range of operational situations such as those above

Respond appropriately to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Follow and apply operational and emergency plans, systems and procedures

Monitor systems and procedures for compliance with regulations and codes of practice

Implement the workplace security and safety management systems

Monitor and evaluate operational performance and compliance

Collect and interpret information needed in the course of aviation ground operations

Organise and plan own work activities

Manage time and priorities in the course of aviation ground operations.

Self management

Interpret and apply regulations and instructions

Establish and follow own work plans and schedules

Evaluate own work performance.


Contribute to learning and assessment activities in the workplace

Assist others to adapt to any changes in workplace systems, equipment, procedures and the workplace operating environment

Assist in the instruction, coaching or mentoring of others in the workplace

Contribute to the assessment of the competence of others in the workplace

Assist in the creation of a learning environment in the warehouse and storage workplace

Adapt own competence in response to any changes in aviation ground operations

Update own knowledge and skills required for aviation ground activities.


Use equipment and materials required during aviation ground operations

Follow and apply operational and servicing instructions for equipment used during aviation ground operations

Follow and apply OH&S procedures when using and servicing aviation ground equipment and facilities.