Certificate IV in Aviation (Leadership and Supervision)

Rationale:

This qualification reflects the role of a workplace supervisor, customer service supervisor, cabin crew customer service manager, frontline manager or team leader/coordinator in the Aviation environment.

Performance of a broad range of skilled applications including requirements to evaluate and analyse current practice, develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.


Subjects

Requirements for completion of the qualification:

A successful assessment outcome for a total of 15 units comprising:

12 core units listed below

plus

3 elective units from the elective units list.

Core Units

Field

Unit

F

Safety Management

add topic BSBOHS407A

Monitor a safe workplace

G

Teamwork

add topic BSBMGT401A

Show leadership in the workplace

add topic BSBMGT402A

Implement operational plan

add topic BSBWOR402A

Promote team effectiveness

add topic TLIG707B

Work in a socially diverse environment

I

Customer Service

add topic AVII4015A

Monitor and enhance customer service excellence

L

Resource Management

add topic TLIL507D

Apply conflict/grievance resolution strategies

add topic TLIL3207B

Implement equal employment equity strategies

add topic TLIL3307B

Promote effective workplace practice

O

Security

add topic TLIO707C

Undertake emergency response action to a security threat

P

Administration and Finance

add topic TLIP207C

Facilitate and capitalise on change in the workplace

add topic TLIP507C

Manage workplace information

Elective Units

Field

Unit

E

Communication and Calculation

add topic TLIE607D

Collect, analyse and present workplace data and information

F

Safety Management

add topic AVIF3005B

Maintain the safety of people and aircraft

add topic AVIF3006B

Respond to abnormal and emergency situations within the aircraft

add topic AVIF4008A

Supervise cabin safety and security

add topic HLTFA301B

Apply first aid

add topic HLTFA402B

Apply advanced first aid

add topic HLTFA404A

Apply advanced resuscitation techniques

add topic TLIF707C

Implement and coordinate accident-emergency procedures

G

Teamwork

add topic BSBMGT502B

Manage people performance

I

Customer Service

add topic AVII4012B

Manage aircraft passengers and cargo

add topic AVII4013A

Supervise cabin operations

add topic TLII107D

Coordinate quality customer service

add topic TLII507C

Market services and products to clients

L

Resource Management

add topic AVIL3003B

Plan an aircraft load

add topic BSBHRM402A

Recruit, select and induct staff

add topic SITXHRM008A

Manage workplace relations

P

Administration and Finance

add topic TLIP107C

Develop plans to meet customer and organisation needs

add topic TLIP707C

Contribute to the development of a workplace learning environment

U

Environment

add topic TLIU107B

Implement and monitor environmental protection policies and procedures

W

Equipment and Systems Operations

add topic AVIW4034A

Supervise aircraft refuelling


Pathways...


Entry Requirements

Not applicable.


Licensing Information

Not applicable.


Employability Skills

Employability Skills Summary for

AVI40508C ertificate IV in Aviation (Leadership and Supervision)

The following table contains a summary of the employability skills as identified by the Aviation Industry for this qualification. This table should be interpreted in conjunction with the detailed requirements of each unit of competency packaged in this qualification. The outcomes described here are broad industry requirements that may vary depending on packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:

Communication

Establish and implement communication systems and procedures required for leadership and supervisory activities

Listen to and interpret verbal information related to leadership and supervisory activities

Read and interpret relevant regulations, instructions, signs and labels applicable to leadership and supervisory activities

Speak clearly and directly on diverse and complex matters related to leadership and supervisory activities

Write documents as part of duties, including completion of relevant forms, maintenance schedules and accident and incident reports

Negotiate complex issues with others in the course of leadership and supervisory activities

Recognise and interpret non-verbal signs, signals and behaviour

Use relevant communication equipment.

Teamwork

Provide leadership during leadership and supervisory activities

Motivate others in the workplace

Collaborate with others in the course of leadership and supervisory activities

Manage the resolution of any interpersonal conflicts that may arise during leadership and supervisory activities

Manage the avoidance and prevention of harassment of others in the workplace

Manage persons of different ages, gender, race, religion, political persuasion, etc.

Problem solving

Identify and solve or report complex problems arising in the course of leadership and supervisory activities

Monitor and anticipate problems that may occur in the course of leadership and supervisory activities including hazards and risks and take appropriate action to report or resolve the problems within limits of responsibility

Manage the control of hazards and risks in a range of complex and diverse situations that may arise during leadership and supervisory activities

Use mathematics to solve problems such as various calculations related to a wide range of leadership and supervisory activities.

Initiative and enterprise

Modify activities dependent on differing situations and contingencies

Take appropriate initiatives in a diverse range of operational situations such as those above

Manage the response to any changes in equipment, standard operating procedures and the working environment.

Planning and organising

Implement and monitor operational and emergency plans, systems and procedures

Implement and monitor systems and procedures for maintaining compliance with regulations and codes of practice

Monitor the implementation of the workplace security and safety management systems (where applicable)

Monitor and evaluate operational performance and compliance

Collect and interpret information needed when undertaking leadership and supervisory activities

Organise and plan own supervisory activities

Manage time and priorities in the course of leadership and supervisory activities.

Self management

Interpret and apply relevant regulations and instructions

Establish and follow own work plans and schedules

Evaluate and monitor own work performance.

Learning

Organise learning and assessment activities for others in the workplace

Manage adaptation of others in the workplace to any changes in helicopter flight systems, equipment and procedures and the workplace operating environment

Instruct, coach or mentor others in the workplace as required

Contribute to the assessment of the competence of others in the workplace

Assist in creating a learning environment in the workplace

Adapt own competence in response to any changes in leadership and supervisory activities

Update own knowledge and skills required for leadership and supervisory activities.

Technology

Use complex equipment and systems required during leadership and supervisory activities

Implement and monitor operational and maintenance procedures and systems for equipment used during leadership and supervisory activities

Implement and monitor the application of OH&S procedures while undertaking leadership and supervisory activities.