Certificate II in Business

This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.

Job Roles

Administration Assistant

Clerical Worker

Data Entry Operator

Information Desk Clerk

Office Junior



Total number of units = 12

1 core unit plus

11 elective units

7 elective units must be selected from the elective units listed below.

The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 2 of the 4 elective units may be selected from either a Certificate I or a Certificate III qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Core unit

Occupational Health and Safety

add topic BSBOHS201A Participate in OHS processes Unit codeUnit title

Elective units

Customer Service

add topic BSBCUS201B Deliver a service to customers

Industry Context

add topic BSBIND201A Work effectively in a business environment

Information Management

add topic BSBINM201A Process and maintain workplace information

add topic BSBINM202A Handle mail


add topic BSBINN201A Contribute to workplace innovation

Interpersonal Communication

add topic BSBCMM201A Communicate in the workplace

IT Use

add topic BSBITU201A Produce simple word processed documents

add topic BSBITU202A Create and use spreadsheets

add topic BSBITU203A Communicate electronically

Small and Micro Business

add topic BSBSMB201A Identify suitability for micro business


add topic BSBSUS201A Participate in environmentally sustainable work practices

Workplace Effectiveness

add topic BSBWOR202A Organise and complete daily work activities

add topic BSBWOR203B Work effectively with others

add topic BSBWOR204A Use business technology

Imported Units

add topic FNSACC301A Process financial transactions and extract interim reports


    Qualification Pathways

    Entry requirements

    There are no entry requirements for this qualification.

    Pathways into the qualification

    Preferred pathways for candidates considering this qualification include:

    BSB10107 Certificate I in Business or other relevant qualification/s


    with vocational experience assisting in a range of work settings without a formal business qualification.

    Pathways from the qualification

    After achieving this qualification candidates may undertake:

    BSB30107 Certificate III in Business.

Entry Requirements

Not applicable.

Licensing Information

Licensing, Legislative, Regulatory or Certification Considerations

There is no direct link between this qualification and licensing, legislative and/or regulatory requirements. However, where required, a unit of competency will specify relevant licensing, legislative and/or regulatory requirements that impact on the unit.

Employability Skills


Qualification Code and Title

The following table contains a summary of the Employability Skills required by industry for this qualification. The Employability Skills facets described here are broad industry requirements that may vary depending on qualification packaging options.

Employability Skill

Industry/enterprise requirements for this qualification include:


communicating verbally with clients and colleagues

drafting routine correspondence that meets the organisational standards of style, format and accuracy


working in a team environment to promote team commitment and cooperation


choosing appropriate methods for communication and transferring information

dealing with client enquiries and complaints

Initiative and enterprise

raising occupational health and safety issues with designated personnel

Planning and organising

planning and organising own work schedule for the day

planning the layout of simple documents using appropriate software


dealing sensitively with client needs and cultural, family and individual differences

obtaining feedback on work performance and identifying opportunities for improvement


encouraging, acknowledging and acting on constructive feedback from team members

using manuals, training booklets and online help to overcome difficulties


selecting, maintaining and using business technology appropriate to the task