Total number of units = 9

3 core units plus

6 elective units, of which:

3 units must be from the elective units below

the remaining 3 units may be from the elective units below, or from qualifications at the same level or one higher in any endorsed Training Package or accredited course.

Elective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF alignment and contribute to a valid, industry-supported vocational outcome.

Core Units

add topic BSBCUE203 Conduct customer engagement

add topic BSBCUE205 Prepare for work in a customer engagement environment

add topic BSBCMM201 Communicate in the workplace

Elective Units

add topic BSBCUE301 Use multiple information systems

add topic BSBCUE305 Process credit applications

add topic BSBCUE308 Conduct outbound customer engagement

add topic BSBCUE309 Develop product and service knowledge for customer engagement operation

add topic BSBCMM301 Process customer complaints

add topic BSBCUS201 Deliver a service to customers

add topic BSBITU101 Operate a personal computer

add topic BSBITU203 Communicate electronically

add topic BSBLED301 Undertake e-learning

add topic BSBWHS201 Contribute to health and safety of self and others

add topic BSBWOR201 Manage personal stress in the workplace

add topic BSBWOR203 Work effectively with others

add topic ICTICT103 Use, communicate and search securely on the internet

add topic ICTICT203 Operate application software packages

Entry Requirements